Email notifications to website admin

  • Resolved breezedeck

    (@breezedeck)


    3 years, 8 months ago

    I have set after customer submit the form, send the notification from a dedicated email (i.e admin email) to website administrator (same as from email which is admin email) and a copy to customer.

    However what happened actually is, customer received 2 email (1 email with the correct content and 2nd email content is actually the one supposed to send to admin. While website admin didn’t receive anything.

    Please help to check what setting I can adjust. Thanks!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter breezedeck

    (@breezedeck)

    Also, some times, customer received only 1 email (content is actually the one supposed to send to admin). While website admin didn’t receive anything.

    Plugin Author codepeople

    (@codepeople)

    Hi,

    In the following settings area:

    https://apphourbooking.dwbooster.com/customdownloads/email-settings.png

    … select “send email to >> to the fixed email address indicated below…”, and in the next setting field enter the admin email address. It’s the same way setup in the above screenshot but replacing the sample email with your own website admin email address.

    Thank you for using the plugin!

    Thread Starter breezedeck

    (@breezedeck)

    Hi,

    i have tried the setting you suggested. However the issues are
    1. sometimes the customer does not receive the notification email
    2. sometimes the admin email does not receive the notification email.
    after awhile the issue gone.. i will continue monitoring it. Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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