Email receipt

  • Resolved e_olsen

    (@e_olsen)


    8 years, 9 months ago

    We have both “Enabled?” and “Send Receipt by Default?” checked in Edit Receipt Options in Braintree Settings. (We use Braintree elsewhere for donations, and use these receipts).

    But when we set up the plugin and try to complete a transaction, we get an error:

    Error: PayPal Powered by Braintree was unable to complete the transaction. Please try again later or use another means of payment. Reason: Email is required if sending a receipt.

    Ideas? (we’re still in Sandbox, btw)

    https://www.ads-software.com/plugins/woocommerce-gateway-paypal-powered-by-braintree/

Viewing 1 replies (of 1 total)

  • Hey there,

    The email field should definitely be going through. I did see with a different gateway (Stripe) that even though the email address is sent through that it isn’t saved in Stripe unless the customer saves their CC details which makes Stripe create a customer ID. Something similar could be happening here.

    Is it possible for you to submit a ticket to WooThemes.com? This may take a bit of back and forth and it would be nice to see your username / password to login and be able to fix this.

Viewing 1 replies (of 1 total)
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