email receipt sends donaor to "fatal error" page

Viewing 14 replies - 1 through 14 (of 14 total)
  • Thread Starter quicksmith

    (@quicksmith)

    sorry – receipt page they got sent is is here: https://www.designworksbc.com/?payment_key=a96e4969886e6da6efaf07f290e099a1&give_action=view_receipt

    Plugin Author Devin Walker

    (@dlocc)

    Hey Quicksmith,

    Which version of Divi are you using? It seems like there’s a conflict between their theme and Give.

    Thread Starter quicksmith

    (@quicksmith)

    divi 2.5 – the latest release

    Plugin Author Devin Walker

    (@dlocc)

    Let me see if I can get my hands on that version… I’ve created an issue on our GitHub to address this: https://github.com/WordImpress/Give/issues/237

    Thanks for reporting the bug.

    Plugin Author Devin Walker

    (@dlocc)

    Ok so I have the newest version and there’s not much we can do on our end to fix the issue. We’re going to have to reach out to Divi theme developers for this…

    Is there any word on this? I, too, have the problem with Divi (2.5.3).

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    We reached out to them and have an open ticket with their team on the issue. They know about it and it’s up to them to provide a fix. There’s unfortunately no easy action or filter to apply to get around the problem as far as we can see.

    I’ll make sure to ping them about it again and see if we can get progress this week.

    Plugin Author Devin Walker

    (@dlocc)

    We have reached out to the Divi folks about this and they said they are looking into the issue. Can you do me a favor and pass them your vote in the support forum? It’s really an issue with their theme that needs fixing.

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Ha! “Two tickets passed in the night” … all that to say, we’re doing what we can from our end. ??

    Thanks to both of you for your quick replies! I’ll try to nag the Divi folks as well… Is there a ticket number or something that I can reference?

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    They use a private support system, but our ticket with them is #216225. But they said they had created an issue in their private GitHub repository about it, which would be the most actionable thing to reference, but it’s private.

    Thanks! I have submitted a ticket, referencing your ticket number above.

    *fingers crossed*

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    HI All,

    Elegant Themes just sent over a beta copy to me with the fix. That should be rolled out in their next version. I tested and it worked perfectly.

    Thanks!

    You rock! Thanks, Matt.

    I’ve been talking with Elegant Themes and just asked the other day for an update. They said they’ve been talking with you and you’ve been helpful.

Viewing 14 replies - 1 through 14 (of 14 total)
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