Email report not send

Hi @patrickgm,

I haven’t had any reports on the email reports not working and it is available in the free version. Can you receive emails from your wordpress website? You can test this by resetting your password for example.

Kind regards,
Hessel

Hello @hesseldejong ,

Thank you for your reply.
Yes, other email from the wordpress site (account creation, password reset, contact form) are successfully sent (and received), and of course I’ve also checked into the spam folder.

The fact that I have the same issue on the 2 website where Burst is installed, whereas I seem to be the only one is strange. May I have done anything wrong or incomplete ?
I basically went to Burst General settings panel, added (valid) email adress in the “Email report” section, set the frequency and saved settings.
Am I supposed to do any additional setting ?

You can try logging what happens during sending with this plugin:

https://www.ads-software.com/plugins/email-log/

I’ll make a try, thanks for the tip.

Dear @hesseldejong @rogierlankhorst, as you kindly suggested I’ve logged during the last week all email issued by the website.

I can indeed see that emails are actually sent by other plugins (other reports, contact form, …) but none sent by Burst Statistics, whereas the frequency of email reports is set to weekly (and the logs started last Tuesday, Aug 13th).

I’ve also tried on a third website, with the same result.
Maybe the issue comes from my settings (Turbo Mode: ON, Cookieless tracking: ON, Respect DNT request: ON) ? Any other idea ?

Hi @patrickgm,

Could you enable the email logging again and also enable wp debugging? Below you wil find instructions on how you can enable debugging. Then please do a test email by visiting this URL: yourdomain.com/wp-admin/admin.php?page=burst&burst_test_report=weekly
Be sure to replace your domain ??

Could you enable debugging and let us know what is in the debug log?

You have two options: installing the WP Debugging plugin (https://www.ads-software.com/plugins/wp-debugging/) or following the instructions below to access the error log. After installing the debugging plugin, visit the Burst Dashboard, then in the top bar you should hover “Debug quick look” and click view file raw. Please let us know what’s in there.

1. To enable debugging in WordPress, edit the wp-config.php file in the root of your WordPress installation and add the following lines before the line /* That’s all, stop editing! Happy publishing. */:

define(‘WP_DEBUG’, true);

define(‘WP_DEBUG_LOG, true);

define(‘WP_DEBUG_DISPLAY, false);

@ini_set(‘display_errors’, 0);

define(‘SCRIPT_DEBUG’, true);.

2. Save the file.?

3. To check the debug log, locate the debug.log file in the wp-content directory and open it with a text editor.?

4. Please share the error message with us.

5. To disable debugging, edit the wp-config.php file again and change define(‘WP_DEBUG’, true); to define(‘WP_DEBUG’, false);. Disable debugging on live sites for security and performance.


Hope this will show some errors and we will go from there!

Kind regards,
Hessel

Hi @hesseldejong .

It appears that debug file is not mentioning any error related to burst or email sending (i can only see some warning for a deprecated use of function by another plugin, which is not relevant as only used in 1 of the 3 websites).
It looks like email sending is not even triggered (or should I wait 1 week more ?)

Hi @patrickgm,

Could you maybe send us an email to support[at]burst-statistics.com with the debug file?

I think I’ll be able to help better from there!

Kind regards,
Hessel

Hi, I have the same problem.
The report is set up for two valid email addresses but I receive nothing.
The site is enabled to send emails with SMTP Mailer.

If this has been resolved can I know what changes need to be made?

Thanks

Hi @luhna

Hessel have found and fixed the problem on my own website. I don’t know the details but the fix should be included in their upcoming release, so soon available to you as well.

Hi @patrickgm thanks for your reply.
I don’t need to receive the email report right away, so I’ll wait for the new update.