Email routing uses default even with routing configured

Hi @alanjacobs

Sorry to hear you are having this issue,

Can you please export your form and we can take a look at the issue?

https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

Please, share it using Google drive or any similar service.

Best Regards
Patrick Freitas

Hi, Form exported and available here …

https://drive.google.com/file/d/198kuCEyb-HP8iZRzdqfdqjLVCNYc0GhV/view?usp=sharing

Cheers
Alan

Hi @alanjacobs,

I am afraid, the URL that you have shared does not have sufficient permission to access the file. Can you please re-configure the permission so that we can check this further?

Best Regards,
Nebu John

Permissions changed.

Cheers
Alan

Hi @alanjacobs

Thanks for sharing the form!

Let me use the first (the “Technical question”) notification as example:

– CC/BCC – we can ignore those as they are meant to be used “always”, routing is never applied to those and should not be actually

– there is a single e-mail address defined in “routing” only, with a rule that “technical question” is selected.

This means that this notification will be sent to this e-mail only if “technical question” is selected. But please note that the “default” address is added in, well, “default” tab of “recipients” setting; it’s not subject of routing. This is correct. In this case you got e-mail always going to default address and additionally going to that other address if routing condition is met.

What you can do in this case is either remove the default e-mail address:

– edit notification and in “Recipients” tab switch from Email Routing to Default
– remove e-mail address
– switch back to Email Routing
– and save notification
– note: you need to switch back to Email Routing after removing default address, otherwise it will not let you save changes.
– and update form

or you can use additional condition in “Conditions” settings of notification
– and set that condition to “Send this email if All of the following rules match”
– the add the very same rule that you set for routing.

Best regards,
Adam

Hi,
Many thanks for looking at this. Yes it is now working and only sending one copy out as intended.
I deleted the Default recipient. Have to say this is not a very obvious process and seems designed to confuse.

Not sure I agree with your view that CC/BCC should be always and not subject to routing. I would always want to have the cc/bcc tied to the routing as they will be different depending on what the user selects.

Still it is now working as I wanted so very happy!
Thanks
Alan

Thanks so much!

I had this issue as well, not realizing I had to switch back to Email Routing after removing default address in order to save. I thought the default needed to be included in order to save.

This saved my day! Cheers ??