email send html text in events ticket

  • Hello, I’ve been trying to fix this error for a while and I don’t know where it comes from.
    When you send an email, at the beginning of the email you see html code with detailed information about the event. Inside the email, in the section where that information should go, nothing appears.
    I changed the theme to the storefront and it’s still the same.
    I have the latest version of WordPress and the events ticket plugin.

    Currently the theme I use is Avada.

    Screenshot:

    https://ibb.co/hcR5ncP

    • This topic was modified 10 months, 2 weeks ago by punishkey.
    • This topic was modified 10 months, 2 weeks ago by punishkey.
Viewing 1 replies (of 1 total)
  • Plugin Support Erica

    (@eeide)

    Hi @punishkey,

    Thanks for reaching out! Unfortunately, this is a bug where the event schema shows up as html in some email clients.

    I’ve added this thread to our internal tracking for the bug so we can notify you here once it’s fixed. I apologize for the inconvenience!

    In the meantime, you can remove this by applying the following snippet to your theme’s functions.php file or through the Code Snippets plugin:

    add_filter( 'tec_tickets_emails_template_args', function ( $args ) {
	if ( ! empty( $args['json_ld'] ) ) {
		unset( $args['json_ld'] );
	}

	return $args;
} );

    I hope that helps! Let us know if you have any questions.

    Thank you,
    Erica

    Internal?Bug?Ticket Reference: GTRIA-1046

Viewing 1 replies (of 1 total)
  • The topic ‘email send html text in events ticket’ is closed to new replies.