Email sending in PAUSE

  • Resolved ncandelier

    (@ncandelier)


    1 year, 7 months ago

    Hello we faced a NewsLetter registration SPAM today (more than 350 users)
    I made a clean up and reinforced the subscription form.
    Reading your FAQ, i was invited to contact the support to fix this issue.
    What i am doing now ??
    Thank you for the time you will take to consider my demand.
    Regards

Viewing 3 replies - 1 through 3 (of 3 total)

  • Thank you! 

    Knowing there’s an issue and it’s not something I’m doing wrong is reassuring. ???

    As a work around I simply duplicated the email and sent it immediately. Problem solved for the meantime. 

    Have a Remarkable day, thanks for all you do, and talk with you soon!

    Thread Starter ncandelier

    (@ncandelier)

    Re David
    I deleted and recreated my NL, but the same problem occurs.
    The sending is always stucked (in pause) with the same error message :

    “Sending has been paused due to a technical issue with MailPoet: The MailPoet sending service has been temporarily suspended for your site due to degraded email deliverability. Please contact our support team to resolve this issue.”

    our domain is @fondationcotrel.org
    In the meantime, i have set our own SMTP server to send the campain.
    Thank you for your support.

    Regards

    • This reply was modified 1 year, 7 months ago by ncandelier.
    • This reply was modified 1 year, 7 months ago by ncandelier.
    • This reply was modified 1 year, 7 months ago by ncandelier.
    • This reply was modified 1 year, 7 months ago by ncandelier.
    Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello there @ncandelier ,

    I can see that you already reached out to us via our other support channel and your issue has been resolved.

    I’d be marking this as resolved now.

    Have a great day.

Viewing 3 replies - 1 through 3 (of 3 total)
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