email sending problem

Hello @selqs,

Greetings for the day!

I’m not entirely sure I fully understand your query. Could you kindly share some screenshots or a short screen recording demonstrating the issue along with the steps to replicate it? This will help us assist you more effectively.

Looking forward to your response.

Best regards,

@aamiribsf

Hello, I thought my writing was quite clear, and I’m attaching a screenshot. However, the issue is that emails are not being sent to the addresses we entered in the email settings; only the email address I wrote in the first line is receiving emails, while the second email address is not receiving any.

https://prnt.sc/GuESInRmgCk_

• This reply was modified 5 months ago by selqs.

Hello @selqs,

Thank you for getting back to us.

It seems you’re referring to the weekly report email sent by the plugin. I tested this functionality on my end by adding two email addresses to the field in the settings, and everything worked as expected—I received recovery reports at both addresses. Could you try using different email addresses or checking the spam folder in case the email landed there?

Looking forward to your response!

Best regards.

Hello @selqs,

It’s been a while since we haven’t heard from you so we are marking this thread as resolved.

If you faced any other issues while using our product, feel free to start a new thread.

Best regards,