Email sending status “Paused”

I looked into your account and can see that 1 email was send successfully, can you confirm if you are able to send emails? If not, do you see any errors related to DMARC or sender domain etc?

Can you please send us the following information:

• A screenshot of the MailPoet > Help > System Status page. Please ensure to capture the whole page or make several screenshots.
• Copy and paste the information from MailPoet > Help > System Info.

Hi Tsten,

I don’t believe any emails were sent out. The status of the email is still at “Paused” See info requested below and the links of the screenshots.

https://tinypic.host/image/T4s4Q
https://tinypic.host/image/T4cUa
https://tinypic.host/image/T4FCd

name: websit_Admin
email: [email protected]
PHP version: 8.2.14
MailPoet Free version: 4.42.0
MailPoet Premium version: N/A
MailPoet Premium/MSS key: ff43803347a5bf35**
WordPress version: 6.4.3
Database version: 10.6.15-MariaDB-1:10.6.15+maria~deb11-log
Web server: Apache
Server OS: Linux info 3.0 #1337 SMP Tue Jan 01 00:00:00 CEST 2000 all GNU/Linux
WP info: WP_MEMORY_LIMIT: 40M - WP_MAX_MEMORY_LIMIT: 1024M - WP_DEBUG: - WordPress language: en_CA
PHP info: PHP max_execution_time: 30 - PHP memory_limit: 1024M - PHP upload_max_filesize: 128M - PHP post_max_size: 128M
Multisite environment?: No
Current Theme: Shoper Pro (version 1.2.4)
Active Plugin names: advanced-product-search-for-woocommerce/advanced-product-search-for-woocommerce.php, athemeart-theme-helper/athemeart-theme-helper.php, blog-post-layouts/blog-post-layouts.php, breadcrumb-navxt/breadcrumb-navxt.php, classic-widgets/classic-widgets.php, codestar-framework/codestar-framework.php, contact-form-7/wp-contact-form-7.php, creative-mail-by-constant-contact/creative-mail-plugin.php, elementor/elementor.php, google-listings-and-ads/google-listings-and-ads.php, ionos-performance/ionos-performance.php, jetpack-protect/jetpack-protect.php, jetpack/jetpack.php, mailpoet/mailpoet.php, one-click-demo-import/one-click-demo-import.php, pinterest-for-woocommerce/pinterest-for-woocommerce.php, quick-view-woocommerce/xoo-quickview-main.php, smart-variation-swatches-for-woocommerce-pro/smart-variation-swatches-for-woocommerce.php, tiktok-for-business/tiktok-for-woocommerce.php, woo-custom-product-addons/start.php, woocommerce-addons-elementor/woocommerce-addons-elementor.php, woocommerce-modal-fly-cart-pro/woocommerce-modal-fly-cart-pro.php, woocommerce-payments/woocommerce-payments.php, woocommerce-paypal-payments/woocommerce-paypal-payments.php, woocommerce-services/woocommerce-services.php, woocommerce/woocommerce.php
Sending Method: MailPoet
Sending Frequency: 25 emails every 5 minutes
MailPoet sending info: Send all site's emails with: default WordPress sending method - Task Scheduler method: Action Scheduler - Cron ping URL: https://graphicartd.com?mailpoet_router&endpoint=cron_daemon&action=ping - Default FROM address: [email protected] - Default Reply-To address: [email protected] - Bounce Email Address:
Total number of subscribers: 998
Plugin installed at: 2024-01-10 04:22:26
Installed via WooCommerce onboarding wizard: true

Hi there,

Thank you for sharing the screenshots and the system log. I don’t see any specific problem with your setup and account.

Can you please try the following steps to resolve it?

• Re-validate your MailPoet key in?MailPoet > Settings > Key Activation.
• Clear cache from your wp-admin if possible.
• Change the sending method to “Other” and then back to the “MailPoet Sending Service” in the MailPoet > Settings > Send With… tab.
• In MailPoet > Settings > Advanced, change the Newsletter task scheduler (cron) to Server side cron (Linux cron) save it. See if that helps, switch back to the recommended
  WordPress built-in cron?again
• Re-install the plugin.

Let us know how that goes.