Email sent without body text (Empty mail content)

  • Resolved srhegu

    (@srhegu)


    1 year, 11 months ago

    Hello,

    I have tried many times, but the transaction mail(password reset) generated don’t have body text included, only the header and footer is presented there.

    I am using WP_MAIL_SMTP to send the mail. IF not activating EMAIL TEMPLATE, it will send out with plain text only email with the correct body text included. However, if activated EMAIL TEMPLATE, then only header and footer is presented, there is no body text in the mail.

    Please kindly help, thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

  • @srhegu Hi,

    I hope you are doing well.

    Please share the Screenshots or a complete video of this issue so I can look into it and get back to you with a solution.

    Thanks

    Hello,

    Our site has just upgraded to WP 6.3 and we are experiencing the same issue. Only the header and footer appears, no text and no links within the body of the email. But also the styles are not there. So we have included our logo image at the top with appears, but the background colour behind the logo is not displaying. Neither are any of the other design elements added in your plugin settings. Although it is displaying correctly under Customising / Email Templates.

    Can you please let me know how you helped the previous person and the issue states it was Resolved but no fix has been posted here.

    Cheers, Tracy

    Hello, Also, we do not have the Email Editor under the Appearance menu, so there is no way to edit any of the WP default emails.

    Your instructions say to copy the templates folder to the theme and then the code snippet to put in the functions.php references a default.php which does not exist in the templates folder.

    add_filter('mailtpl/customizer_template', function(){
    return get_stylesheet_directory() . '/admin/templates/default.php';
});

    Please help, as this plugin is used on a live website.

    Cheers, Tracy

    Hi @freelancealot ,

    I hope you are doing well.

    Kindly create a new thread so we can discuss your issue there.

    Thanks and regards,
    Support Team – WPExperts

    • This reply was modified 1 year, 6 months ago by smakazmi15.
Viewing 4 replies - 1 through 4 (of 4 total)
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