Email settings

  • Resolved ntrabue

    (@ntrabue)


    10 years, 4 months ago

    I’m experiencing some weird issues with emails. Specifically admin replies. They come in looking like the picture in this link: https://i.imgur.com/hbkBga0.png

    no line spacing in gmail or outlook.

    Also, as a feature request I would love to be able to edit the emails I receive as an admin. I would love to be able to add the category in the subject so I can sort the emails better.

    Thanks man, keep up the great work. My site is live so if you have any temporary fixes for the email issue that would be awesome! I’ve tried adding HTML, that doesn’t work lol.

    https://www.ads-software.com/plugins/key4ce-osticket-bridge/

Viewing 1 replies (of 1 total)
  • Plugin Author m.tiggelaar

    (@mtiggelaar)

    Hello,

    Adding html should work just fine.

    For example my own email template is:

    <table style='width:100%' border='0'>
<tbody>
<tr>
	<td align='center' valign='middle' style='width:300px;height:94px'>
		 <img src='https://www.key4ce.com/images/logo.png' alt='Key4ce' width='263' height='62'>
	</td>
	<td valign='middle' style='width:709px'>
		<h1 style='text-align:left'><span style='font-size:large;color:#368caa'> There has been replied to your ticket</span></h1>
	</td>
</tr>
</tbody>
</table>
<table style='width:100%' border='0'>
<tbody>
<tr>
	<td valign='top' style='width:120px'>
		 <br>
		 <br>
	</td>
	<td valign='top'>
		 <span style='font-size:10pt;font-family:verdana,geneva'>Dear $username,</span><br>
	</td>
</tr>
</tbody>
</table>
<table style='width:100%' border='0'>
<tbody>
<tr>
	<td style='text-align:right;width:120px'>
		 <span style='font-size:10pt;font-family:tahoma,arial,helvetica,sans-serif;color:#888888'><em><strong><br>
		 Ticket: </strong></em></span>
	</td>
	<td>
		 <span style='font-size:10pt;font-family:verdana,geneva'><br>
		 <a href='$ticketurl' style='color:rgb(84, 141, 212)'>#$ticketid</a></span>
	</td>
</tr>
<tr>
	<td style='text-align:right;width:120px'>
		 <span style='font-size:10pt;font-family:tahoma,arial,helvetica,sans-serif;color:#888888'><em><strong>Subject: </strong></em></span>
	</td>
	<td>
		 <span style='font-size:10pt;font-family:verdana,geneva'>$ussubject</span>
	</td>
</tr>
<tr>
	<td style='text-align:right' valign='top'>
		 <br>
		 <br>
		 <span style='font-size:10pt;font-family:tahoma,arial,helvetica,sans-serif;color:#888888'><strong><em>Message: </em></strong></span>
	</td>
	<td>
		 <br>
		 <br>
		 <span style='font-size:10pt;font-family:verdana,geneva'>$admin_response</span>
	</td>
</tr>
<tr>
	<td>
	</td>
	<td>
		 <br>
		 <br>
		 <span style='font-size:10pt'>To respond simply reply to this email or <a href='$ticketurl' style='color:rgb(84, 141, 212)'>click here</a> to make a reply online</span><br>
		<br>
		 <span style='font-size:10pt;font-family:verdana,geneva'>$signature</span><br>
	</td>
</tr>
</tbody>
</table>

    In the email template: *Admin Response Email

    Regards,
    Marco

Viewing 1 replies (of 1 total)
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