Email Subscription Not Working

Hi Porkalandia,

We’re troubleshooting the form issue, the data is not being sent so we’re trying to identify what may have changed. This could be a WordPress update that got us.

As for the receiving emails, we have been working with your team off and on on that issue. We monitor our deliverability with a third party so we know that our emails are going out, our reputation is good, and the emails are making it into the inbox. However, if a subscriber marked an email as junk, they are not going to get it. We would need to know the exact email address and the exact email to check our mail server logs and verify that it was delivered. You have our contact information – if you need it again, let me know.

Thanks!
Doug

Porklandia,

We just corrected the issue with the subscription form. Please update to the latest version and test.

Thanks,
Doug

Thank you so much for spending time for us Douglas! I just did the update but it still won’t sign me up. Just keep showing me “You must include a Subscriber Email Address!” even though I have already fill the blank. Do you have any suggestions about where should we look for the problems?

Many thanks!

The script is installed and executing, but it’s ignoring the values that are populated in the form fields. Have you updated your theme or added any new plugins lately? I believe you have a plugin that may be nulling out the fields upon a submission.

We have found a syntax error on the mylittlebird site with the Lightbox Javascript on your site. There’s a Syntax Error: Missing } after function body. This is near the // Lightbox code in the page. We removed that function, and the form script worked properly.