Email successful send to Gmail but never arriving

Hi!
Same problem here; test email shows up as successful. nothing on spam folder.

Thank you!

Hi @xwerson and @jezebel_ ,

Thanks for reaching out, and I’m so sorry about the inconvenience.

Please kindly know, that the WP Mail SMTP plugin is responsible for sending emails from your website. Our plugin routes all emails to the mailing service (chosen mailer), and the mailing service is responsible for the email receiving.

So, the WP Mail SMTP plugin just bridges a connection between your WordPress site and your email mailing service.

For example, you have a form on your website -> the user submits it -> sending of the notification email about the submission is triggered -> this email goes to the WP Mail SMTP plugin -> WP Mail SMTP plugin routes this email to the mailer -> mailer will send and deliver it further.

When you have trouble getting emails or getting them into the “spam” folder, such an issue could occur if the needed DNS records (SPF, DKIM, DMARC) are not added, or set up incorrectly, and/or your email deliverability score is low because previously you were sending not authenticated emails or you are blacklisted.

You need to make sure that you’ve followed all the steps in our guides on how to set up a mailer: https://wpmailsmtp.com/categories/docs/mailers/.

Also, check your email deliverability score here: https://www.mail-tester.com/. And you’ll get a report with issues and ways to improve.

If everything is set up correctly, please, reach out to your chosen mailer support about the status of those emails. They’d hopefully be able to help!

I hope this helps. Thanks!

• This reply was modified 2 months, 3 weeks ago by Nukak Asanansi.