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salvatoremelidoro
(@salvatoremelidoro)

11 months, 2 weeks ago

Hi,

Your plugin is doing exactly what I need in customising emails sent via MemberPress and Modern Event Calendar.

I have a problem with email sent out via BuddyBoss.

BuddyBoss theme has its default email template for notifications. When the Email Templates plugin is active, these emails look “broken” as in, their layout is embedded within the layout created with the plugin, with a list of CSS codes on top of it.
So it is like the email had two headers and two footers.
Also, the template doesn’t show under “appearance” but only if I go through the plugin dashboard.

I noticed you had a couple of similar issues, but I could not apply the solution as it was. Hopefully, you can help me fix this.

Similar request here:
https://www.ads-software.com/support/topic/issues-with-buddypress-buddyboss/
and here:
https://www.ads-software.com/support/topic/disable-template-for-buddyboss-buddypress-emails/

Thanks

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Support Mirza Hamza
(@hamza1010)

11 months, 2 weeks ago

Hello @salvatoremelidoro,

Thanks for contacting us,

Hope you are doing well, We’ve informed our technical team about your issue, and they will work on it promptly. When we receive their response, we will get back to you. Our team is here to assist you. Thank you for your patience.

Thanks & Regards
WP Experts Support Team

Thread Starter salvatoremelidoro
(@salvatoremelidoro)

11 months, 1 week ago

Hi Mirza,

Thanks for your reply. Any updates since yesterday?
I am running a first beta test of the website with a small group of users and I would really like to fix this bug ASAP.
I really appreciate your support.

Best,
Sal

Plugin Support Mirza Hamza
(@hamza1010)

11 months, 1 week ago

Hello @salvatoremelidoro,

Our technical team is working on it so we will update you once we get a response from them.

Thank you

Thread Starter salvatoremelidoro
(@salvatoremelidoro)

10 months, 3 weeks ago

Hi,

Any updates?

Thanks

Plugin Support Mirza Hamza
(@hamza1010)

10 months, 3 weeks ago

Hello @salvatoremelidoro,

Sorry for the delay, actually our plugin is in the QA phase so we will update and release it soon.

Thank you

Thread Starter salvatoremelidoro
(@salvatoremelidoro)

10 months, 3 weeks ago

Thanks for the update. Do you mean that the next update should fix this issue? Can you tell me approximately the time of release? To evaluate if it’s worth looking for a different solution in the meantime.

Thanks

Plugin Support Mirza Hamza
(@hamza1010)

10 months, 3 weeks ago

Hello @salvatoremelidoro,

Yes, we will fix this issue in the next update.

Also, we will update you once we release an update soon.

Thank you

Thread Starter salvatoremelidoro
(@salvatoremelidoro)

10 months, 1 week ago

Hi Mirza,

Sorry for insisting, but this is still pending. Any updates?
Otherwise, I will probably have to stop using the plugin and find a different solution, unfortunately.

Thanks

Plugin Support Mirza Hamza
(@hamza1010)

10 months, 1 week ago

Hello @salvatoremelidoro,

Apologies for the delay but we have already told you that our plugin is in the QA phase when the QA is done so we will release the Email Templates plugin.

I hope you understand.

Thank you

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Email Template conflict with BuddyBoss’ is closed to new replies.

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