Email template not working

Hi,

Are they changing the password via our plugin or via WordPress? Maybe you can share a screen capture here so that I can what you mean.

Kind regards

• This reply was modified 5 years, 8 months ago by mbrsolution.

Hi @mbrsolution thanks for the quick response! The password was changed via the plugin on the user account page (see link #1), and the email I received is link #2:

https://www.enewsdispatch.com/wp-content/uploads/2019/03/screenshot1.png
https://www.enewsdispatch.com/wp-content/uploads/2019/03/screenshot2.png

Hi, for the “From Email Address” setting, do you have an entry like:
Your Name <[email protected]>?

Regards

I do have mine set to E-News <[email protected]> in the email settings tab, and it has appeared that way for all other plugin emails that I’ve received so far.

https://www.enewsdispatch.com/wp-content/uploads/2019/03/screenshot3.png

Hi, try the following plugin
https://www.ads-software.com/plugins/manage-notification-emails/ it can help you turn off the e-mails sent by WordPress when a user password is changed.

Let me know if this helps you.

Kind regards

That worked well for disabling it, so thank you! Is there any way to adjust the contents that particular message if I want to keep it?

Hi, try the following plugin
https://www.ads-software.com/plugins/bnfw/. This one can help you edit most of the e-mails sent by WordPress.

Let me know if this helps you.

Kind regards

That’s a huge help. Thanks a lot for all of your assistance with this matter!

You are most welcome ??

Enjoy the plugin.

Regards