• Resolved kristinubute

    (@kristinubute)


    Hi

    URGENT help needed ..

    We are having issues with SMTP. Installed your plugin and testing it. I know I have the correct credentials for SMTP here, correct email address, password and SMTP and Port. I have actually setup the email in Outlook and tested it firstly so I know 100% that I have the credentials correct. No SSL and Port 587.

    First question, my client website is on my temporary server and I wanted to setup the SMTP working before the site goes live onto another server. Wanted to ask firstly whether that is going to cause an issue with my testing ?

    So website currently is temporarily hosted on my demo website for client to upload images and products etc before going live. and SMTP will be through the Hosting Server that the Live Website will be in 1 week time.

    There was a problem while sending a test email. Related debugging output is shown below:

    I will be upgrading all plugins and Version of WordPress once most of inputting has been completed by client otherwise don’t want issues .

    Help would be greatly appreciated as I have never used your plugin before.

    Versions:
    WordPress: 4.5.13
    WordPress MS: No
    PHP: 5.6.33
    WP Mail SMTP: 1.2.5

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
    Host: mail.DOMAINNAME.COM.AU
    Port: 587
    SMTPSecure: string(0) “”
    SMTPAutoTLS: bool(false)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: Yes
    SMTP Debug:
    2018-02-27 08:42:08 Connection: opening to mail.DOMAINNAME.COM.AU:587, timeout=300, options=array (
    )
    2018-02-27 08:42:08 Connection: opened
    2018-02-27 08:42:12 SERVER -> CLIENT: 220-cp173.ezyreg.com ESMTP Exim 4.89_1 #1 Tue, 27 Feb 2018 19:42:12 +1100
    220-We do not authorize the use of this system to transport unsolicited,
    220 and/or bulk e-mail.
    2018-02-27 08:42:12 CLIENT -> SERVER: EHLO mydemosite.com.au
    2018-02-27 08:42:12 SERVER -> CLIENT: 250-cp173.ezyreg.com Hello TEMPDOMAINNAME.COM.AU [27.121.64.173]
    250-SIZE 52428800
    250-8BITMIME
    250-PIPELINING
    250-AUTH PLAIN LOGIN
    250-STARTTLS
    250 HELP
    2018-02-27 08:42:12 CLIENT -> SERVER: AUTH LOGIN
    2018-02-27 08:42:12 SERVER -> CLIENT: 334 VXNlcm5hbWU6
    2018-02-27 08:42:12 CLIENT -> SERVER: c2FsZXNAeW91cmJlYXV0eXJvdXRpbmUuY29tLmF1
    2018-02-27 08:42:12 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
    2018-02-27 08:42:12 CLIENT -> SERVER: VmFtb3VzYXM4MjY1
    2018-02-27 08:42:14 SERVER -> CLIENT: 535 Incorrect authentication data
    2018-02-27 08:42:14 SMTP ERROR: Password command failed: 535 Incorrect authentication data
    2018-02-27 08:42:14 SMTP Error: Could not authenticate.
    2018-02-27 08:42:14 CLIENT -> SERVER: QUIT
    2018-02-27 08:42:14 SERVER -> CLIENT: 221 cp173.ezyreg.com closing connection
    2018-02-27 08:42:14 Connection: closed
    2018-02-27 08:42:14 SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
    Please copy only the content of the error debug message above, identified with an orange left border, into the support forum topic if you experience any issues.

Viewing 1 replies (of 1 total)
  • Plugin Author Slava Abakumov

    (@slaffik)

    Hi,

    I see SMTPSecure: string(0) “”, which is incorrect. In case of port 587 you need TLS (and you have None selected right now).

    Also,

    Incorrect authentication data

    which is returned as a response. I think it says that auth data is incorrect. That means username/password. Recheck it please again.

Viewing 1 replies (of 1 total)
  • The topic ‘Email test error with plugin ** SMTP Error could not connect to Host’ is closed to new replies.