Email to customer only includes one of several tracking numbers

  • Resolved shaunek

    (@shaunek)


    11 months, 3 weeks ago

    Everything works great for us when the Woo order just has only one tracking number, meaning the customer gets the email notification about the order being completed/shipped and it includes the tracking number. However, in the case that our shipper enters 2 or more tracking numbers in ShipStation what happens is less than ideal, the customer gets the email notification but it only includes one of the tracking numbers.

    Yes, we can see that a Woo order note is made for all the tracking numbers within the WP Admin area, but the customer 1) can only see one tracking number in the My Orders screen and 2) the email they get only includes one tracking number. It happens to be the last tracking number as far as I can tell.

    I see in the database’s wp_postmeta table the ‘_tracking_number’ entry has that singular tracking number, not all the tracking numbers for that order.

    How can we make it so that all the tracking numbers for the order are sent to the customer in the email? I am willing to make code changes in a custom plugin/theme if that is needed.

    Also, I noticed your documentation page says that if the Shipment Tracking plugin is installed the tracking number is saved there… since that plugin seems to support multiple tracking numbers could we install that plugin and have our problem solved? We believe we need to install this plugin anyway for a future project, so willing to use it if needed.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Chris Moreira – a11n

    (@chrism245)

    Hello there,

    I understand that the problem occurs when we try to add additional shipment tracking. As far as I know, ShipStation does not support this feature. However, you can use a plugin like the Shipping Tracking plugin as a workaround as you’ve mentioned. This plugin allows us to easily track shipments by adding the tracking number to the order completion email. Moreover, the plugin can store multiple tracking numbers.

    Thread Starter shaunek

    (@shaunek)

    Okay thanks for the reply, we’ll try that out.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Email to customer only includes one of several tracking numbers’ is closed to new replies.