• Resolved stormymondays

    (@stormymondays)


    Is there a way to send tracking information other than the Completed Order email?

    Due to my workflow, many times orders are set as completed before we get the tracking information, and I would like to avoid sending the Completed Order email twice.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Zorem

    (@zorem)

    Yes, this option is available in the general settings (on which order email to display the tracking info)

    Thread Starter stormymondays

    (@stormymondays)

    First of all – thank you for que lightning quick reply!!!

    I see that now. So maybe I could rewrite the “customer note” email and change it into an “here’s your tracking info”. Or find a way to add a custom email that does this, maybe with a plugin.

    Does the PRO version do this?

    Plugin Author Zorem

    (@zorem)

    Why to rewrite the order notes? you just need to select which order status email to include the tracking (Completed/Shipped) and after you add the tracking info to orders, you change the order status to Completed/Shipped and AST adds the tracking info + tracking link to the email notifications..
    Check out the AST documentation for further information

    Thread Starter stormymondays

    (@stormymondays)

    Thank you. I’d like to have a specific “here’s your tracking info” email because due to my integration with my shipping provider, orders are marked completed (and email sent) before I actually get the tracking info.

    I’m working with my provider to change that behaviour though.

    Plugin Author Zorem

    (@zorem)

    This depends on your integration with the shipping services, is that a custom integration?

    Thread Starter stormymondays

    (@stormymondays)

    Yes, it’s a Spanish wholesale shipping provider, Genei.es. I’ve showed them your plugin and they will most likely integrate with your API. Right now I process orders on their site and they mark them as processed when the tracking numbers are generated.

    Plugin Author Zorem

    (@zorem)

    ok, they can work with our shipment tracking REST API endpoint.

Viewing 7 replies - 1 through 7 (of 7 total)
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