I had the same problem. ALL form submissions were being sent to customers’ junk folders. To correct that, you’ll need to add an SMTP plugin. They’re being sent to junk folders because the form submission emails are not coming directly from your email account like when you send an email normally, but rather they’re being sent by the form, and your junk filters can’t tell whether your email address has been hacked. There are several SMTP plugins to choose from. The one I downloaded was from the same company that also has a forms program (popular, but not as good as this one in my opinion, and they charge a TON more!) In any case, their SMTP plugin solved the problem completely, and now ALL form entries are received in our client’s normal email, and not sent to junk. It’s your only workaround(unless you enjoy checking and sifting through miles of junk mail for the ones you want.) LOL! Anyway, hope this helps!!
Dave
