"Email to User" Not Working

Yes i have idea:)

This is a bug!

includes\display\processing\email-user.php

line 20 should be:
if(isset($field_row['data']['email'])){
and 21 should be:
$send_email = $field_row['data']['email'];

send_email > email

Plugin author, please include it:)
Overall, this is very solid and powerful plugin. It really surprised me in positive way!

@ktroy, We would be happy to assist your in our support system (https://ninjaforms.com/support/). There are any number of reasons an email might be sent but if all your settings are correct they are usually host or email provider related.

@maniu, This would be incorrect actually. What you are changing is the option to send the user the email (send_mail). If this option is checked the user should receive a copy and if not they should not. You proposed change would actually remove this option and send the email anytime an email was present even if the was not the intended result. Thanks for chiming in though and assisting and offering suggestions. Always appreciate the feedback and kind words.

Maniu / James – Thank you both for responding to this issue. This is my company’s website and we get a good amount of traffic and business requests, but the ’email to user’ is something I simply cannot get to work. James; I guess I will try the Ninja Forms Support, but can you give me an idea of what issues it is that you are referencing with regards to my hot or email provider? GoDaddy is the host and I use them for the site and email servers. Not exactly sure what it is that I would need to look for with them as far as this ’email to user’ not being sent. DISCLAIMER: I am not an HTML/coding guru by any stretch, I’m simply a layperson with a pretty good idea of what I’m doing and the ability to trobleshoot and figure things out…

@ktroy, You may have missed this in the documentation and the responses you have had haven’t mentioned it – in the Email field of your Field Settings there is a group of checkboxes under the Input Mask and one of these is

Send a copy of the form to this address?

Check this in the Email field of your Field Settings and a copy of the User Email from the Form Settings will be sent to the address submitted in this field.

There are other options here too:

Use this as the “From” email address for Administrative recipients of this form?

and

Use this as the “From” email name for Administrative recipients of this form?

This last one you would use in a Name field.

Might help you.

@james Laws

i might be blind but can you tell me where actually i can find this option? I know what i have done, i though this option was removed.

2.2.52 is the first version of plugin i ever used.

I’ve found my own way. Above trick not made success for me.

line 20 should be:
if(isset($field_row[‘data’][‘user_email’])){
and 21 should be:
$send_email = $field_row[‘data’][‘user_email’];