Email Update Notifications

  • Hello All,
    I am facing a strange issue with wordpress, where we are using WPO365 for users authentication against Azure AD, some users randomly receiving emails from WordPress that their emails are updated in this format:
    Hi [user_emailaddress],

    This notice confirms that your email address on [website name] was changed to [user_emailaddress].

    If you did not change your email, please contact the Site Administrator at [wordpress admin email]

    The values between the square brackets are replaced by actual values, I checked user.php and found this is related to user email update, but the users in our case did change their email addresses and their profile information stored in WordPress database are first name, last name, email address and UPN and all these values did not change.

    Would you please advise and let me know if you faced a similar issue and what is root cause of it?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Marco van Wieren

    (@wpo365)

    Hi @akahky

    The reason for this is – most likely – that those users have email address with upper case characters. When the email address gets updated by the plugin WordPress compares the email addresses in a case-sensitive manner. This may then trigger the aforementioned email to users.

    PS The extensions WPO365 | PLUS, WPO365 | LOGIN+ and all bundles have an option that you can enable to prevent email changed notifications from being sent.

    Thread Starter akahky

    (@akahky)

    Thanks a lot for your reply @wpo365 .

    I have another question, what is the reason behind changes in the case sensitivity while users email addresses were not changed in the active directory?

Viewing 2 replies - 1 through 2 (of 2 total)
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