Email verification

  • Resolved norderbergs

    (@norderbergs)


    1 year, 5 months ago

    Out of nowhere an email verification step was displayed in order to enter the woocommerce checkout page. We are not using anything that requires email verification and we checked all settings to make sure we dont require email verification. Now you cant access the checkout page without verifying your email. The class is: “woocommerce-form woocommerce-verify-email” and the message the customers are getting is: To view this page, you must either?login?or verify the email address associated with the order.

    what is this and why does it display? I cant find any info on this anywhere

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Néstor Soriano Vilchez

    (@konamiman)

    Hi, WooCommerce developer here. To start with: on behalf of my team, apologies for the trouble and for the lack of communication from our side.

    The email verification step for guest orders was introduced in WooCommerce 7.8.1 as a means to improve the security of the checkout process, but it’s certainly causing more trouble than we had anticipated. We are discussing how to improve the process and will share an announcement in the WooCommerce developer blog soon.

    Meanwhile, you can indeed disable the verification step by using a code snippet that causes the woocommerce_order_email_verification_required hook to return false; and contrary to what @catalinbaciu says, it works when introduced via a snippets plugin (like e.g. Code Snippets), there’s no need to put it in functions.php or in a child theme.

    If the snippet hasn’t worked for some of you that’s probably because you copied it directly from one of the comments that mentions it, and when you pasted it you got typographic quotes (‘’) instead of standard single quotes (''). Try copying the snippet from here instead:

    add_filter( 'woocommerce_order_email_verification_required', '__return_false' );

    And that’s all for now, please stay tuned and sorry for the incoveniences.

    Plugin Author Barry

    (@barryhughes-1)

    Hi all,

    If you are impacted by this, it might be useful for us to know which payment gateways you are using when the issue surfaces—so we have a broader understanding of the problem’s reach.

    Thanks ??

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    If you need support and you are not the original topic creator then per the forum guidelines please start your own topic.

    https://www.ads-software.com/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too

    You can do so here.

    https://www.ads-software.com/support/plugin/woocommerce/

    I have archived the many replies of “I have this problem too”. Please start your own topic, that’s how these community support forums are set up.

Viewing 3 replies - 1 through 3 (of 3 total)
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