email verification not working

  • Resolved spook68

    (@spook68)


    5 years, 11 months ago

    When a new user is registers the site sends an e-mail with a verification code.
    The site shows the following error message:
    Forbidden (403 error)

    You don’t have permission to access /krekenbuurt-nl/links/krekenbuurt-login/ on this server.

    Also when the verification is re-send it does not work.

    I use the latest PR version wit WP4.99 & AIOWPS 4.3.7.2

    A registration email is send to the site admin but the site tells that the account is not active, even after several attempts to verify the registration

    • This topic was modified 5 years, 11 months ago by spook68.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor genetech

    (@genetech)

    Hi,

    We have tested email verification method with WordPress new release and AIOWPS latest version and its working fine. Regarding the lost registered users, PR does not delete any users other than the users which are unable to verify within grace period if define by admin.

    Please share the screenshots or video of errors. And also, go to PR menu > Help > Version page. Share the details under Environment and Plugin and Themes menu.

    Best,

    Thread Starter spook68

    (@spook68)

    Thanks for the response.
    I tried the suggestions but they don’t work.
    Is the 403 error related to a possible wrong permission in the folder structure on the server? If so what should it be?

    Where can I send the details?
    I don’t like to share them in public.

    Thanks.

    • This reply was modified 5 years, 11 months ago by spook68.
    Plugin Contributor genetech

    (@genetech)

    Hi,

    You can send the details here through our contact form: https://pieregister.com/contact-us/

    Thanks

    Plugin Contributor genetech

    (@genetech)

    Hi,

    Email verification is working fine with activated plugins in your list. Please try following steps:

    • Disable other plugins one by one in your site to see if there is a conflict.
    • Setup email verification again in Pie Register settings to make sure everything setup correctly.
    • Verify users from unverified users list from admin dashboard > Users > Unverified Users.

    Let us know if your need more help.

    Thanks,

    Best,

    • This reply was modified 5 years, 11 months ago by genetech.
    Plugin Contributor genetech

    (@genetech)

    Hello,

    There is a firewall setting in AIOWPS which is restricting PR verification url to execute. Go to WP Security > Firewall > Additional Firewall Rules, in Bad Query Strings section, disable Deny Bad Query Strings option. It will resolve 403 error.

    We are working and will fix the issue in our upcoming plugin release.

    Hope this helps.

    Thanks,

    Best,

    Plugin Contributor genetech

    (@genetech)

    Hi @spook68,

    Did you update the plugin files which we have sent you through email? Please confirm. Thanks

    Thread Starter spook68

    (@spook68)

    I got mail:

    Hi,

    There is a firewall setting in AIOWPS which is restricting PR verification url to execute. Go to WP Security > Firewall > Additional Firewall Rules, in Bad Query Strings section, disable Deny Bad Query Strings option. It will resolve 403 error.

    Meanwhile, can you please replace the attached Plugin files with the existing plugin. Let us know, if it works and we will fix the issue in our upcoming plugin release.

    Thanks,

    Best Regards,
    ________________________________
    Support Team
    Pie Register
    https://www.pieregister.com

    The solution works. Good support!
    Thanks!

    Plugin Contributor genetech

    (@genetech)

    Hi @spook68,

    Can you please change your review about our product: https://www.ads-software.com/support/topic/it-works-sort-of-2/ if possible. Thanks

Viewing 8 replies - 1 through 8 (of 8 total)
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