• Resolved scientia2

    (@scientia2)


    Necesito ayuda, lo que pasa es que en mi checkout en el field de correo electrónico o email, tengo que poner una cuenta diferente a la que se creo la cuenta, por ejemplo:
    Me cree la cuenta con [email protected], si la introduzco me sale error, en cambio si pongo: [email protected] me sale con éxito, pero aquí viene lo extra?o, esto únicamente pasa con el checkout de mercado pago en tarjetas de debito y crédito, en el de efectivo no, y tampoco en el de pago directo con mercado pago.

    Ya tuve contacto con mercado pago, pero es que el problema no es su plugin, este funciona correctamente, el problema es el field del formulario de woocommerce.
    Previamente esto no me pasaba, al terminar la pagina fue cuando me comenzó a pasar, pero no se porque ya que no cambie nada de woocommerce.

    Lo que he intentado es reiniciar woo, reinstalar desde 0 todo wordpress y no me ha funcionado.
    Necesito su ayuda.

    Para replicar el problema solo hay que crearse una cuenta en la pagina: s-cientia.com
    Agregar algo al carrito, directamente también pueden irse a la tienda en el carrito al iniciar sesión, y después finalizar compra, solo coloquen el mismo correo con el que crearon la cuenta y saltara el error, si ponen uno diferente funcionara con normalidad.

    Los datos de la tarjeta de testeo de mercado pago esta en el siguiente link:
    https://www.mercadopago.com.mx/developers/es/docs/checkout-pro/additional-content/test-cards

    Cabe recalcar que es de testeo, no sirve para hacer ningún tipo de compras más que en la pagina de testeo, solo para que no me borren el post jejeje

    I need help, what happens is that in my checkout in the email field, I have to put a different account than the one the account was created for, for example:
    I created the account with [email protected], if I enter it I get an error, instead if I put: [email protected] I get success, but here comes the strange thing, this only happens with the card payment market checkout debit and credit, not in cash, and not in direct payment with market payment.
    
    I already had contact with Mercado Pago, but the problem is not their plugin, it works correctly, the problem is the field of the woocommerce form.
    Previously this did not happen to me, at the end of the page it started to happen to me, but I don't know why since I didn't change anything about woocommerce.
    
     What I have tried is to restart woo, reinstall all wordpress from 0 and it has not worked for me.
    I need your help.
    
    To replicate the problem you just have to create an account on the page: s-cientia.com
    Add something to the cart, you can also go directly to the store in the cart when you log in, and then finish the purchase, just put the same email with which you created the account and the error will pop up, if you put a different one it will work normally.
    
    The payment market test card data is in the following link:
    https://www.mercadopago.com.mx/developers/es/docs/checkout-pro/additional-content/test-cards
    
    It should be noted that it is for testing, it is not used to make any type of purchases other than on the testing page, just so that they do not delete the post hehehe

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi

    Thanks for reaching out!

    I need help, what happens is that in my checkout in the email field, I have to put a different account than the one the account was created for, for example:
    I created the account with [email protected], if I enter it I get an error, instead if I put: [email protected] I get success, but here comes the strange thing, this only happens with the card payment market checkout debit and credit, not in cash, and not in direct payment with market payment.

    I’d like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Thread Starter scientia2

    (@scientia2)

    Of course, There are some error about checkout and other page, that’s because I don’t use the shortcode directly of woocommerce, I use the shortcode in DIVI theme.

    
    ### WordPress Environment ###
    
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    Site address (URL): https://s-cientia.com
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    WC Blocks Version: ? 8.3.2
    Action Scheduler Version: ? 3.4.0
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    ### Post Type Counts ###
    
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    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (14) ###
    
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    Google Analytics para WordPress por MonsterInsights: por MonsterInsights – 8.8.2
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    Finalizar compra: ? La página no contiene el shortcode [woocommerce_checkout] o el bloque woocommerce/checkout.
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    Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
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    WooCommerce Support: ?
    
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    ### Admin ###
    
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    Hi there @scientia2 ??

    Of course, There are some error about checkout and other page, that’s because I don’t use the shortcode directly of woocommerce, I use the shortcode in DIVI theme.

    This kind of problem is usually caused by a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Let us know how it goes!

    Thread Starter scientia2

    (@scientia2)

    Hi Anastasio, I try with Storefront first and I have the same problem, after I try with Storefront and disable plugins, but I have the same problem, With this I can confirm is not about theme or plugins installed, in my last try I add the original shortcodes of woocommerce (Before I have the DIVI shortcodes), but nope, I have the same problem.

    In all tries I try with other email and works, but I don’t want a checkout page with that, the customers maybe don’t have 2 emails for this.

Viewing 4 replies - 1 through 4 (of 4 total)
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