Emailing attendance list

  • Resolved nthe4310

    (@nthe4310)


    7 months ago

    I am trying to email out the attendance list for events but the email doesn’t go through. Before selecting a user or entering an email address manually it has a warning that says “Empty user and/or email”. After entering the email and clicking send it comes up “email sent successfully!” but the email doesn’t go through. I have tried with multiple email addresses with no success.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Darian

    (@d0153)

    Hi @nthe4310

    Thanks for reaching out.

    If you haven’t already, I highly recommend you use SMTP for your emails. SMTP offers a reliable and efficient way to send emails from your website, which can significantly improve the deliverability of your emails.

    See- https://theeventscalendar.com/knowledgebase/smtp-email-deliverability-issues/

    If you need further assistance, please open a Support Ticket on our Help Desk since we cannot provide support in this forum for premium users.

    You’ll hear from one of my colleagues soon!

    Thread Starter nthe4310

    (@nthe4310)

    I can send emails from the website so far the problem seems to be specific to the attendance list being sent via email. I enter the email or select a user to email but the field isn’t populating. When I look at the email log it has no email address in the ‘to’ column and has a cross stating ’empty recipients’.

    Plugin Support Atousa Najafi

    (@atousanajafi)

    Hi @nthe4310,

    We’ve created an internal ticket GTRIA-1256 to address this issue, and I’ve included your specific use case in it to communicate it to our team.

    We prioritize bugs by considering the number of users impacted, as well as how the bug impacts one’s ability to run an event/sell tickets. I don’t have a specific timeline as to when this issue will be resolved, but trust that our team is aware. Our team communicates updates and bug fixes in our newsletter and via our changelog.

    I’m happy to help if any other questions are coming up around this topic, otherwise I’ll go ahead and close this ticket.

    Internal Bug Ticket Reference:

    GTRIA-1256

    I’m still unable to send an attendee list. Is this bug still unfixed?

    Thread Starter nthe4310

    (@nthe4310)

    I am also still unable to email attendance lists.

Viewing 5 replies - 1 through 5 (of 5 total)
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