Emails and orders stopped processing.

  • Resolved Chris Cook

    (@cccamuseme)


    9 years, 8 months ago

    Recently I stopped receiving order confirmation emails and transaction ID’s for my orders. I can see we are receiving the payments and notification from paypal, but I do not see the corresponding email. It was working fine the first couple of days, now I am not getting anything.

    All of the current order Transaction ID’s just say “Processing”.

    Please HELP!

    https://www.ads-software.com/plugins/eshop/

Viewing 4 replies - 1 through 4 (of 4 total)

  • Sounds like there’s an issue with PayPal communicating with eShop. Try switching to the 2015 theme and turning off all other plugins.

    I’m receiving this same error. Reverting to the 2015 theme didn’t solve it.

    And did you remove all other plugins?

    Hi.. I have the same problem. Also all orders, when placed, are also coming in as two orders, with different order ID’s but the same amount.

    Actually, some orders, maybe 1 out of every 15 have a transaction ID, but the others have “Processing..”

    I did try and disable all plugins and switch to another theme. I’ve switched the shop to test mode… shouldn’t one get order notifications when shop is in test mode?

    I have Paypal active and a custom made gateway called dandomain (danish thing). If I try and place an order with either one of those, I get no order notifications.. I’m just guessing that the customer isn’t getting one either.

    I have everything updated, but the theme used is custom made, not by me.

    I’m in need for someone to help me on the right track ??

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
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