Emails are delivered to SPAM

  • Resolved fill64

    (@fill64)


    9 months, 2 weeks ago

    Free Version 1.2.26

    Hey. Hey,
    Today I installed the free version of your WooCommerce Cart Abandonment Recovery plugin. Everything works perfectly thank you very much for this plugin. But while testing I found that the emails which the module sends end up in spam email box. My customers have mostly gmail mailboxes. I have tested it so far only on a gmail account and the emails ended up in spam. I have installed free Easy WP SMTP to prevent woocommerce emails from ending up in spam. Can you somehow advise me what to set so that the emails don’t end up in spam?
    Thank you very much

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Aamir

    (@aamiribsf)

    Hello @fill64

    Greetings for the day!

    Thank you for your kind words

    Regarding the emails going to spam,?please try to install and configure the?SMTP?plugin. You can use any SMTP plugin to send the follow-ups emails. But we prefer to use the WP Mail SMTP.

    Here is the plugin link:?WP Mail SMTP by WPForms

    I hope this helps.

    Best Regards,

    Thread Starter fill64

    (@fill64)

    Hi so I’ve tried the WP Mail SMTP plugin, set everything up and tested. I have also reached out to hosting support, they have looked at everything tested set up SPF and DKIM, but the gmail emails keep going to SPAM. Here is also the last test:https://www.mail-tester.com/test-jpxjcz1ij
    Can you please help me somehow what to do?

    Thank you

    Thread Starter fill64

    (@fill64)

    Dear @aamiribsf,
    do you have any new information or ideas to solve my problem please ?

    Thank you

    Plugin Support Aamir

    (@aamiribsf)

    Hello @fill64,

    Apologies for the delay in response due to high number of tickets.

    Have you checked your other WooCommerce emails to see if they are going to spam?

    I have found this helpful article to troubleshoot emails going to spam: https://wpmailsmtp.com/wordpress-emails-going-to-spam/#1_Troubleshooting_WordPress_Emails_Going_to_Spam

    I hope this helps.

    Best Regards,

    Plugin Support Aamir

    (@aamiribsf)

    Hello @fill64,

    It’s been a while since we haven’t heard from you so we are marking this thread as resolved.

    If you faced any other issues while using our product, feel free to start a new thread.

    Best regards,

Viewing 5 replies - 1 through 5 (of 5 total)
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