Emails are not sent

Hello there @seobeto ,

Thank you for reaching out to us.

I’m taking a look at your account and I can see that you have added DKIM records for you domain “trenmayaa.com“

Is there a particular error you’re seeing when you try to send out your emails? If yes, can you send us a screenshot of this error message?

Also kindly send us the following:

• A screenshot of the MailPoet > Help > System Status page. Please ensure to capture the whole page or make several screenshots.
• Copy and paste the information from MailPoet > Help > System Info.

Kindly blur out any sensitive information as this is a public forum.

Looking forward to hearing from you!

Thank you so much,

As I mentioned from the beginning, the particular error it presents is this message:

There is a problem with your shipping method. Please check if the shipping method is set correctly.

This happens when you enter the list of unconfirmed subscribers and click on the “resend confirmation email” option.

A screenshot of the MailPoet > Help > System Status page: https://trenmayaa.com/wp-content/uploads/2024/04/status-mailpoet.png

MailPoet > Help > System Info: 

name: R. Tren Mayaa
email: [email protected]
PHP version: 8.1.27
MailPoet Free version: 4.48.2
MailPoet Premium version: N/A
MailPoet Premium/MSS key: cbb728639a12bb0d**
WordPress version: 6.5.2
Database version: 10.6.17-MariaDB-cll-lve
Web server: LiteSpeed
Server OS: Linux priva170.spindns.com 4.18.0-477.27.2.lve.el7h.x86_64 #1 SMP Wed Oct 11 11:38:37 UTC 2023 x86_64
WP info: WP_MEMORY_LIMIT: 40M - WP_MAX_MEMORY_LIMIT: 5120M - WP_DEBUG: - WordPress language: es_ES
PHP info: PHP max_execution_time: 30 - PHP memory_limit: 5120M - PHP upload_max_filesize: 1024M - PHP post_max_size: 1024M
Multisite environment?: No
Current Theme: Kadence (version 1.2.4)
Active Plugin names: polylang-pro-mv/polylang.php, ajax-search-pro/ajax-search-pro.php, better-wp-security/better-wp-security.php, change-woocommerce-texts-TM/change-woocommerce-texts -TM.php, classic-widgets/classic-widgets.php, google-site-kit/google-site-kit.php, kadence-blocks-pro/kadence-blocks-pro.php, kadence-blocks/kadence-blocks.php, kadence-pro/kadence-pro.php, mailpoet/mailpoet.php, onesignal-free-web-push-notifications/onesignal.php, polylang-wc/polylang-wc.php, seo-by-rank-math-pro/rank-math-pro.php, seo-by-rank-math/rank-math.php, woo-checkout-field-editor-pro/checkout-form-designer.php, woocommerce-gateway-stripe/woocommerce-gateway-stripe.php, woocommerce/woocommerce.php, wp-gdpr-cookie-notice/wp-gdpr-cookie-notice.php, wp-mail-smtp/wp_mail_smtp.php, wp-rocket/wp-rocket.php, yith-activator/yith_activator.php, yith-custom-thankyou-page-for-woocommerce-premium/init.php, yith-woocommerce-subscription-premium/init.php
Sending Method: MailPoet
Sending Frequency: 25 emails every 5 minutes
MailPoet sending info: Send all site's emails with: current sending method - Task Scheduler method: Action Scheduler - Cron ping URL: https://trenmayaa.com?mailpoet_router&endpoint=cron_daemon&action=ping - Default FROM address: [email protected] - Default Reply-To address: [email protected] - Bounce Email Address:
Total number of subscribers: 994
Plugin installed at: 2024-02-20 22:36:08
Installed via WooCommerce onboarding wizard: false

Thank you

Hello there @seobeto ,

I’m taking a look at your account and you should not be experiencing this.

Your settings, all look good and I couldn’t find any errors.

I’ll recommend you re-install the MailPoet plugin by following this guide: https://kb.mailpoet.com/article/258-re-installing-updating-the-plugin-via-ftp

Don’t worry you won’t lose any data from the plugin but we always advise you backup your database just incase.

Let us know if this works for you.