Emails Are Received By Some Subscribers, But Not Other Subscribers

  • I’ve configured an email. I went to the Send Email page to send it to the subscribers. Great. However…
    SOME subscribers are receiving the email.
    SOME subscribers are not receiving the email.

    It would seem that a few domains are rejecting the emails entirely (they’re not even showing up in the Junk Folder). For example, email addresses with “gmail.com” and military domains are not receiving anything from us. “protonmail.com” and “hotmail.com” addresses are receiving email from us.

    This is disheartening, because these are all people who signed up to receive these emails from us. They WANT to hear from us; we are not spam.

    What can we do to ensure that emails sent using this plugin don’t get automatically filtered out?

Viewing 7 replies - 1 through 7 (of 7 total)

  • Make sure your “from” address on the email is allowed to be sent from the server. For example, if you send from an @aol.com address, some servers will enforce AOL’s DMARC settings that only allow @aol.com emails to be sent from AOL servers.

    The best thing you can do is use your own domain name and make sure your SFP settings authorize your web server to send email from that domain. OR, you can use a plugin to have WordPress send all its email through a relay server that is authorized. The second option is what I use.

    Thread Starter cvr2006

    (@cvr2006)

    Yes, I did change the “From” email address to be identical the domain of the website.

    A plugin to have WordPress send all its email through a relay server? You have my interest- what plugin is it?

    The most popular is https://www.ads-software.com/plugins/wp-mail-smtp/

    There are a number of other options too. Just search “smtp mail” in the plugin directory. Of course, you also need a server or email account to route through.

    Thread Starter cvr2006

    (@cvr2006)

    Yeah, I’ve already got WP Mail SMTP plugin installed. I connected to to a gmail account, and I did successfully send a test email through WP Mail SMTP (and THAT email will send to any email address, including military addresses! weird). Yeah, did that weeks ago. Maybe there’s some other step I’m missing?

    If the email posts plugin is set to use wp_mail to send, then the from address should match the Gmail account so that when it sends through the gmail account, the from will match where the email is coming from. At least it should work that way.

    Thread Starter cvr2006

    (@cvr2006)

    Yeah, I changed the FROM address so that it matches the gmail account. We have 1100 subscribers, and the Sent Email records shows that the last email was sent to only 206 users. The completed column reads 206. What could be causing that?

    A standard Gmail account has a limit of 500 recipients per day. It’s hard to say why only 206 are being delivered, but regardless, you’ll never get 1000 using a Gmail account. To get that many recipients, you’ll need a properly set up server for reliable delivery. Properly set up meaning at a minimum verifiable reverse DNS and SPF.

Viewing 7 replies - 1 through 7 (of 7 total)
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