• Resolved craigs85

    (@craigs85)


    Hi there,
    I am using this plug in and the ‘Other Smtp’ option. All of the details have been entered and tests work. Emails to customers and from contact forms are being sent correctly, but emails from WP All Import to inform that an import is complete are failing to send.

    When I check logs, it says SMTP Error, could not authenticate.

    WP All Import uses wp_mail to send the emails as seen in this snippet from the code.

    // Send via WordPress email.
    wp_mail( $to, $subject, $body, $headers );

    Can anyone advise?

    Thanks,
    Craig

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Darshana

    (@darshanaw)

    Hi @craigs85,

    Thanks for reaching out. Could you please try forcing your “from email address” under the WP Mail SMTP -> Settings page and re-test this issue again?

    Also, it could be that plugin notification has an attachment that exceeded your email account’s file attachment limitation.

    I hope this helps.

    Thanks!

    Thread Starter craigs85

    (@craigs85)

    Hi,
    Thanks for the reply.

    I am already forcing the From Email to be the email address of the account I am authenticating.

    The email that is sent is just text as follows, there are no attachments.

    Import ID: 89 has completed at 2021-05-16 04:05:30rnFile Records:1304rnRecords Imported:16rnRecords Created:0rnRecords Updated:16rnRecords Skipped:1288rnRecords Deleted:0

    Thanks,
    Craig

    Plugin Support Darshana

    (@darshanaw)

    Hi @craigs85,

    First of all, I apologize for any delay!

    Were you able to resolve this issue? Since your other email notifications are working fine, I would suggest you check with the hosting support first. They should be able to inspect your SMTP logs to identify the issue.

    Or else, you can also report it to the plugin author.

    Thanks!

    Hi @craigs85,

    We haven’t heard from you in a while, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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