Emails in user language with Loco

  • Resolved wildaeco

    (@wildaeco)


    7 months, 3 weeks ago

    Hi,

    I would like to buy the pro version of the plugin. I need however to ensure that recovery emails can be sent in the user language.

    I have my site in English as a default language and Polish as secondary with Translatepress. I am aware you do not support TranslatePress at the moment but I also have Loco Translate installed which you claim to support. I have noticed that your plugin is already translated to Polish and I wanted to test it but it seems the free version doest not support multiple languages.

    Can I be sure that once buying the Pro version and having Loco installed they Polish language users can get the emails in Polish and all the others in English as the default language? If so, can the product name and cart table be also translated?

    Best reegards,

    Adam

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Nauriskolats

    (@nauriskolats)

    Hi Adam,

    Thank you for your message.

    Yes, our correct, TranslatePress is not fully supported until they integrate support for email translations (regular string translation works also on TranslatePress). However you can use Loco Translate as well as WPML to translate emails and send reminder emails. Please take a look at abandoned cart email translation here.

    Best regards,
    Nauris

    Thread Starter wildaeco

    (@wildaeco)

    Hi Nauris,

    Thank you for a prompt reply.

    I have read the indstuction. Do I understand it correctly that the plugin stores the user language and basing on that selects email content original/translated with Loco?

    How about product name and details, will they also be translated?

    And how about custom added text to the emails, will it be availble in Loco for translations once I add it?

    Best,

    dam

    Plugin Contributor Nauriskolats

    (@nauriskolats)

    Thank you for your response.
    I will try and answer your questions in sequence:

    1. About storing user language – you are correct. CartBounty stores the language user has used. And once the email is sent CartBounty uses this information to provide appropriate email translation.
    2. About product translation. If you have translated product names, they will also be used in the email.
    3. Custom text is only supported by WPML plugin. Loco translate content unfortunately does not handle dynamic content translation that well at the moment.
    Thread Starter wildaeco

    (@wildaeco)

    Hi Nauris,

    Thank you, really nice to get replies so quickly.

    I was just checking your docs and found out that you also offer conditional logic with user langue condition available, which should be just fine even for custom texts.

    Before the purchase, I would like just to reassure about storing the user language. What is the base for user language detection? Is it url or what?I mean I am not sure if it is dependant on the multilingual plugin or not. I have different urls for language versions with TranslatePress but I am not sure if your plugin will be able to detect user languages correctly with my setup.

    Best,

    Adam

    Plugin Contributor Nauriskolats

    (@nauriskolats)

    Hi Adam,

    CartBounty is designed to safely pick up the user language in both cases:

    1. If you are using a /en /de in the link
    2. If you are passing the language parameter as a get like ?lang=en

    Best,
    Nauris

Viewing 5 replies - 1 through 5 (of 5 total)
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