Emails looking different in Proton Mail

Hi @kontext,

Thanks for reaching out.

We understand your concern. We will check the issue on our end and will get back to you soon.

Hi @kontext ,

We attempted to replicate the issue on our end but were unable to reproduce the same behavior. It’s important to note that each email client applies its own styles, which can sometimes affect the customizations made in your email template. This might explain the discrepancy you’re seeing in Proton Mail compared to Gmail and Hotmail.

Could you please let us know if you have made any customizations in the container section of the plugin settings? If so, kindly revert the settings and check if the issue persists. Additionally, please share screenshots of the settings you have applied so we can review them.

Additionally, please provide us with your WooCommerce System Status report. You can access the System Status report by navigating to WooCommerce -> Status -> Get system status report. This report provides details about your site environment and configurations. If you have any privacy concerns, you can share the required information through this secure link.

Looking forward to your response.

Hi, thanks for getting back to me. I believe I have not made adjustments to the Container section, at least the “revert to default” button did not do anything. It is possible I adjusted the colors though – can’t remember exactly. Screenshot of the settings below:

I will send the System Status Report via the link you provided.

Hi @kontext ,

Thank you for providing the additional details and screenshots.

We have identified that the issue occurs specifically with the prebuilt templates. The gap you’re seeing in Proton Mail appears only when using these prebuilt templates and making modifications to them.

To resolve this, we found that reducing the padding in Container > Padding to less than 3px eliminates the gap.

Kindly check if this resolves the issue on your end, and let us know if you require further assistance.

Thanks for looking into the problem! The solution you suggested seems to work.

Hi?@kontext ,

We are glad to hear that the solution worked as expected. Thanks for letting us know.

If you encounter any further issues or have any questions in the future, please don’t hesitate to reach out to us. We’re here to help.

Additionally, if you’re satisfied with the Decorator – WooCommerce Email Customizer plugin and the support you’ve received, we would greatly appreciate it if you could take a moment to leave us a?review here.

Your positive feedback motivates our team and helps us continually improve.