Emails not being sent

  • Resolved sveilore

    (@sveilore)


    4 years, 5 months ago

    More and more customers have said lately that they dont receive some or all of the emails sent from my store, like order confirmation, sent confirmation and Note to customer emails. I have contact my mailprovider and they have searched some of the missing emails and they cant see that they have been sent at all. Many customers are getting the emails, so the system are sending some, but not all. I have not changed any settings since 2017.
    Any suggestions on what the error might be?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there!

    First, you’ll want to see if the emails are being correctly generated. You can do this by installing a plugin like this one, and placing a test order.

    Next, check the mail log. If the emails are being **generated**, there’s a good chance that the site’s server is blocking them from being sent (WooCommerce only generates the emails. It’s up to the site’s wp_mail() function to actually send them). In this case, you’ll want to look into a dedicated SMTP provider.

    If the emails aren’t being generated, most likely, something is conflicting with WooCommerce. this guide will show you how to check for conflicts.

    Best,

    Ross

    • This reply was modified 4 years, 5 months ago by Ross V. a11n.
    Plugin Support mouli a11n

    (@mouli)

    There is a great article covering such issues here:
    https://docs.woocommerce.com/document/email-faq/

    I suggest that you work through the above and hopefully it will allow you to get the emails functioning again.

    I hope that helps you to figure it out.
    Feel free to get back to us if you have further questions.

Viewing 2 replies - 1 through 2 (of 2 total)
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