Emails not being sent

  • Resolved Catalin B

    (@catalinbaciu)


    2 years, 8 months ago

    Hi there,

    We recently noticed that shopmagic emails aren’t being sent. I am guessing the issue started to happen on 3/30, but I can’t be sure.

    Whenever we tried to send a test email for an automation, the send button would just grey out without any message or warning. No emails were sent: https://i.imgur.com/SiPBzn4.png

    Based on another support topic about emails, I reverted the plugin to 2.30.0 version and I could send a test email for an automation but the automatic emails aren’t being sent.

    Whenever an email isn’t being sent, there’s no mention of it in the Outcomes tab, neither completed nor failed.

    Here’s the WooCommerce log for fatal errors, it has only shopmagic mentions and it seems to be same error: https://www.dropbox.com/t/CUluni76QHr364oT

    We are using WP mail smtp plugin but the issue is happening even with this plugin disabled.

    EDIT: Here’s an exported automation: https://www.dropbox.com/t/F3exrLZHetTLBpPd

    Thanks in advance for any support on the above.

    • This topic was modified 2 years, 8 months ago by Catalin B.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Bartek

    (@bartj)

    Hello @catalinbaciu!

    Thanks for the through description of the issue and attachments! I think you may be experiencing two, not directly related issues.

    One of them is known and it’s about sending test message when you’ve got a refund in your store. Actually, refunds are not processed the same way as other orders and referencing them while sending test message (which you don’t have influence of, it just takes random order from your store to fill the data in) may cause an error. This will be fixed with the upcoming patch release.

    On the other hand, did I understand correctly, that ShopMagic doesn’t send any email to customers at all and failing silently, without any trace in outcomes? If yes, this may be another issue in app, which we’d need to debug. Can you catch any other error messages in WooCommerce log when automation fires?

    Best regards,
    Bartek

    Thread Starter Catalin B

    (@catalinbaciu)

    Hi @bartj

    Sorry for the late reply. Since I posted the topic I created a staging copy (for different reasons, with Shopmagic latest version) and, today, I did some more testing on it. I saw the emails being sent both tests and new order emails.

    I updated the plugin version on the live website and tested both features (send test email and new order email) and it seemed to be working.

    As for your questions:

    On the other hand, did I understand correctly, that ShopMagic doesn’t send any email to customers at all and failing silently, without any trace in outcomes?

    Yes, that was correct. Whenever I tried to send a test email for a shopmagic automation, the send button would grey out but without an outcome. Nothing was tracked in the outcomes list. Whenever someone didn’t receive the automation there was no outcome for it.

    Can you catch any other error messages in WooCommerce log when automation fires?

    No, the only fatal error logs were the ones that I sent.

    I don’t know how to replicate the issue since it seems to be happening randomly or it happened for those 2 days. What do you recommend? How should I track future issues?

    Also, unrelated to this, after doing the tests, I saw how cumbersome it is to add multiple WC products in the Automation -> Filter -> Order Items. For example I had to hold Control then individually click each of these variations: https://i.imgur.com/7ePRCy2.png

    Wouldn’t it be possible to switch from dropdown to checkbox if there are a lot of variations/products to be added?

    Plugin Contributor Bartek

    (@bartj)

    I don’t know how to replicate the issue since it seems to be happening randomly or it happened for those 2 days. What do you recommend? How should I track future issues?

    For what I know, it might be related to Refund orders in WooCommerce. As for this, recent update from today fixes this issue. There’s nothing else you have to do.

    Wouldn’t it be possible to switch from dropdown to checkbox if there are a lot of variations/products to be added?

    I see some flaws with checkboxes too, yet we will discuss it in our team how to improve the accessibility of this field, as we know that picking a lot of products for such filters may be hard to pick and edit afterwards.

    I am closing the issue for now. If you stumble upon other errors while using ShopMagic, feel free to open another thread.

    Best regards,
    Bartek

    Thread Starter Catalin B

    (@catalinbaciu)

    Thanks for all the help @bartj

    I will monitor the situation with the latest plugin version. I don’t have a solution for the checkboxes vs dropdown issue, but what about adding an option when editing the WordPress product to add it to a specific, existing automation? Basically adding all/some product variations? I don’t know if this would be better or not.

Viewing 4 replies - 1 through 4 (of 4 total)
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