Emails not displaying PPOM data

Hi @wp47,

In your email template, some hooks are missing which render the field meta. you have to make sure that all hooks are inside in your customized email templates into your theme>woocommerce directory.

Thank you for the reply!

Which hooks do I need to include?

For reference, the email templates are standard as they come with woocommerce. If that helps. Also, the theme is not set to override those templates.

@wp47,

if the templates are default then some plugins remove hook by force. You have to check which plugin can remove this.

I went line by line in email templates while comparing with a freshly downloaded woocommerce email template. All the code is the same.

Any other suggestions? Why would woocommerce attributes variations show in new order and customer emails but not PPOM variations?

If you could provide specific details on how to resolve that would be excellent.

Thank you!

can you please share the PRODUCT URL.

Here are a few examples…

https://bandtoday.com/product/athletic-marching-shoe/

https://bandtoday.com/product/ultra-bibs/

https://bandtoday.com/product/fingerless-hyperformance-gloves/

There are many more on the site, but these give an idea.

Thanks again for helping on this!

Thanks for sharing and I check out an order. And yes order meta is not being added to invoice after checkout. But our plugin is transferring data to invoice/email just fine. For a demo please check this product: https://ppom.nmediahosting.com/product/woo-logo/

and here is the screenshot showing the metadata is being added to invoice: https://drive.google.com/file/d/1SxOvmvPRDLw4cAv6ytf_xKwKWoHCAAbN/view?usp=sharing

You have to see your theme or some other plugin is breaking some hooks.