Emails not send by WPForms

  • Resolved starapple

    (@starapple)


    2 years, 10 months ago

    Hi,
    I’m in testing mode with WPForms Lite and WP Mail SMTP. When I send a test email via WP Mail SMTP, relayed via yahoo, the message is delivered. However, when I send mail via a form on the site, I get a message that suggests the message was sent, “Thanks for contacting us! We will be in touch with ypu shortly.” However no mail is delivered and I get the following message in WP Mail:

    Heads up! The last email your site attempted to send was unsuccessful.

    Email Source: WPForms Lite
    Mailer: Other SMTP
    SMTP Error: data not accepted.

For more details please try running an Email Test or reading the latest error event.

    The error event message:

    Content
Mailer: Other SMTP SMTP Error: data not accepted.
Source
WPForms Lite

/var/www/html/example.net/public_html/wp-content/plugins/wpforms-lite/src/Tasks/Actions/EntryEmailsTask.php (line: 63)

    Would appreciate any help to solve this.

    I’m using the latest WP, Ubuntu with a Postfix server running on it on a home network with live sites. Another site configured with no form or mail plugin except what’s available in Gutenberg, hosted on the same server, sends emails perfectly.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter starapple

    (@starapple)

    Correction: The site on which the email works does have a plugin I wrote to hook into PHPmailer with credentials for gmail’s SMTP server but it’s not activated..

    • This reply was modified 2 years, 10 months ago by starapple.
    • This reply was modified 2 years, 10 months ago by starapple.

    Hey @starapple,

    Thanks for contacting us and I apologize for the trouble!

    When you have some time, can you please share which mailer you’re using in WP Mail SMTP? In our experience, we’ve seen that the default mailer causes issues with email delivery which is the reason why we suggest users use a reliable mailer, more details here.

    Please let me know!

    Kindly,

    Thread Starter starapple

    (@starapple)

    Hi @prashantrai, thanks for your response. After following the trails in the error messsages, I think the fault is in the contact form block of Quebky, a plugin for Gutenberg.

    I replaced it with Gutentor’s contact form and email messages were sent as expected.

    I’ll still read the info at the link you shared to see if it’s related to the issue.

    Hey @starapple,

    Sure – and if you have any other question about WPForms, please feel free to reach out.

    Kindly,

Viewing 4 replies - 1 through 4 (of 4 total)
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