emails not sending

Hi,
Which email system are you using? Mail server or any plugin?

Thanks

Hi,
I’m not using a specific email system or plugin for wordpress. It should use the standard php method to send emails. I tried to send the mails to the author email (Outlook), mine (Outlook) and a distributor (i dont know the name, sry) which always worked and sent the email to 3 persons.
I hope this information is useful.

Thank you.
Kind regards,
Stef

Please check your hosting if it have the option allow send email.

Hi,
the “allow send email” option is enabled. It also actually worked before 1 or 2 weeks.
I’m using a website behind a httacces with a password, maybe LearnPress isn’t working behind that, because also creating new courses, lections and quizzies is not working at all. Somehow i can create them, but if i enter content it won’t save and dispaly “error no question in this section”.

Or maybe the theme i use (oceanwp) is the problem… do you have any informations about that?

Thank you.
Kind regards,
Stef

Hi,

Please enable the debug log of the WordPress and you can disable each plugin + switch theme to check first.

Thanks

Hi,
I enabled the debug mode, but no “debug-log”-File was created… I also used plugins like “wp debugging”, “debug bar” and “debug log manager”.
Also i deactivated every plugin beside LearnPress, but the issue with creating lections or quizzes was still there and no emails where send aswell.
On the instructor page it says “unauthorized This server could not verify that you are authorized to acces the document requested”, but that’s probably something completely different.

Thank you.
Kind regards,
Stef

Hi,
the update from earlier this morning fixxed the issue with the mails. Now it seems we get every mail correctly.

Thank you.
Kind regards,
Stef

Hi,
i have to correct my last update on the issue.
It seems the update fixxed the creation of courses for websites behind a htaccess (password and username).
Unfortunately, LearnPress is still not sending mails, when the website is behind a htaccess, whether the htaccess blocks ip-adresses or you need a username and password to get to the site.
Do you have informations about that specific issue?
Or is it not possible for LearnPress to send mails, when the website is behind some kind of htaccess?

Thank you.
Kind regards,
Stef

Hi stefanius,

LearnPress use function wp_mail of WordPress to send mail, so if can’t send, we think the config mail has issues.

Thanks.

Hi thimpress,

sorry for the late respond.
We reproduced the issue on another site, but we are still not able to receive mails. So, we tried to use other plugins like “Ultimate-Member” and their mailing-system behind a htaccess with ip condition and their mails worked fine.

Is LearnPress using the wp_mail function in a specific way?