Emails not sending

Hello there @richardgb,

Thank you for reaching out to us.

I’ve checked your account and it appears to be in good standing. You should be able to successfully send out your post notification emails.

Can you confirm if you’re using the latest version of the MailPoet plugin?

Also kindly send us the following:

• A screenshot of the MailPoet > Help > System Status page. Please ensure to capture the whole page or make several screenshots.
• Copy and paste the information from MailPoet > Help > System Info.

Please redact any sensitive information like email addresses etc as this is a public forum.

Looking forward to hearing from you!

Thank you for following up, Ojoma.
I keep all plugins updated daily.

How do I add my image (screenshot) here, please?

Here is the System Info:

name: RichardB
email:?
PHP version: 8.1.18
MailPoet Free version: 4.46.0
MailPoet Premium version: N/A
MailPoet Premium/MSS key: dc2fbd8b91156ed4****************
WordPress version: 6.4.3
Database version: 10.3.10-MariaDB-log
Web server: Apache/2.4.37 (Debian)
Server OS: Linux h401 4.19.1 #2 SMP Mon Nov 5 00:50:39 CET 2018 x86_64
WP info: WP_MEMORY_LIMIT: 256M - WP_MAX_MEMORY_LIMIT: 256M - WP_DEBUG: ?- WordPress language: en_GB
PHP info: PHP max_execution_time: 30 - PHP memory_limit: 256M - PHP upload_max_filesize: 64M - PHP post_max_size: 64M
Multisite environment?: No
Current Theme: Kadence (version 1.1.51)
Active Plugin names: admin-menu-editor/menu-editor.php, advanced-database-cleaner/advanced-db-cleaner.php, block-options/plugin.php, comment-reply-email/comment-reply-email.php, cookie-law-info/cookie-law-info.php, disable-gutenberg-autosave/disable-gutenberg-autosave.php, disable-lazy-loading/disable-lazy-loading.php, disable-remove-google-fonts/disable-remove-google-fonts.php, duplicate-page/duplicatepage.php, dynamic-month-year-into-posts/dynamic-month-year-into-posts.php, google-site-kit/google-site-kit.php, gtranslate/gtranslate.php, honeypot/wp-armour.php, insert-headers-and-footers/ihaf.php, kadence-blocks/kadence-blocks.php, link-whisper/link-whisper.php, mailpoet/mailpoet.php, optimole-wp/optimole-wp.php, post-type-switcher/post-type-switcher.php, post-types-order/post-types-order.php, pretty-link/pretty-link.php, search-exclude/search-exclude.php, seo-by-rank-math/rank-math.php, shared-counts/shared-counts.php, ultimate-blocks/ultimate-blocks.php, under-construction-page/under-construction.php, under-construction-page/under-construction.php, updraftplus/updraftplus.php
Sending Method: MailPoet
Sending Frequency: 25 emails every 5 minutes
MailPoet sending info: Send all site's emails with: current sending method - Task Scheduler method: WordPress - Cron ping URL:?https://ldcmindset.com?mailpoet_router&endpoint=cron_daemon&action=ping?- Default FROM address:??- Default Reply-To address:??- Bounce Email Address:?
Total number of subscribers: 3
Plugin installed at: 2022-08-04 16:45:28
Installed via WooCommerce onboarding wizard: false

Thank you for sharing the system info that was helpful. I found that there might be a connection issue as the CRON ping is not working on your site. It seems to be restricted by some kind of security. I’m not sure if you have any security plugin or if your host have security setup but I recommend disabling that and see if the link: https://ldcmindset.com/?mailpoet_router&endpoint=cron_daemon&action=ping returns only pong.

If you are not sure what might be causing this, the best thing to do is perform a full conflict test to find out the cause of this problem. You can find more information in our Knowledge Base.