Emails not sending

  • Resolved menathor

    (@menathor)


    9 years, 4 months ago

    Hi guys,

    I’ve just installed the plugin, created and saved a template, and tried to send a test email to a gmail and a yahoo address. It said “email sent” both times, but the emails never arrived.

    Any ideas on what the problem might be? My customers receive Woocommerce emails with no problems, so I don’t think it’s a problem with my server or Woocommerce.

    Thanks!

    https://www.ads-software.com/plugins/woocommerce-abandoned-cart/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor chetnapatel

    (@chetnapatel)

    Hi,

    Can you please ensure that the email template is “Active”, as only “Active” email templates are sent when the cron is run?

    Can you please let me know if 1 hour/day has passed or not since the cart was abandoned? You will receive an email only after the time for which the template is set to be sent is passed.

    Can you please check your Spam folder of your email address?

    Regards,
    Chetna Patel

    Thread Starter menathor

    (@menathor)

    Hi guys,

    Thanks, I didn’t realise it would take 1 hour. Yes, I received the email.

    However, because there is no “from” address, the email went into my spam folder. The “from” address was my server (xxxxx.hostgator.com).

    Can you update the plugin so it includes the same “from” address as set in the woocommerce settings?

    Plugin Contributor chetnapatel

    (@chetnapatel)

    Hi,

    I am glad to know that you are receiving the abandoned cart reminder emails from our abandoned cart plugin.

    I think you are talking about the “from” address of the headers which you are receiving in the abandoned cart reminder email. If yes, then our abandoned cart lite version of the plugin get the email address of the admin from the WordPress setting at Settings > General > Email Address menu and then set that email address to the “from” email address of the headers of the abandoned cart reminder emails.

    Please let me know if you have any further queries.

Viewing 3 replies - 1 through 3 (of 3 total)
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