Emails not sending / being received

  • Resolved gdeblegend

    (@gdeblegend)


    5 days, 4 hours ago

    hi there

    all of a sudden the emails from my website are not being sent to our inbox. I can see the emails from one of our appointment booking forms backed up in the system but we are not getting them to our inbox?

    What can i do to correct this? It was working absolutely fine until last night?

    The page I need help with: [log in to see the link]

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  • Thread Starter gdeblegend

    (@gdeblegend)

    when i send test email I dont receive the test email either – its says “Success” but test email not received. Also I have this on 4 other websites and none of them are sending

    Plugin Support Darshana

    (@darshanaw)

    Hi @gdeblegendl,

    Thank you for providing the detailed information, and I apologize for any trouble you’re experiencing.

    If you see a success message when sending a test email, it suggests the issue may be related to your email provider.

    Please note that the WP Mail SMTP plugin acts as a bridge between your WordPress site and your chosen email account or mailing service. This setup ensures you’re sending emails using an authenticated email address or domain, which enhances email deliverability.

    To check your email deliverability score, please send a test email from your WordPress site (WP Mail SMTP -> Tools) to the email address displayed on this tool, and then review the report. Then, share the report with your email provider, as they should be able to assist you further.

    In the meantime, I suggest configuring an alternative mailer on your site to see if it resolves the issue.

    I hope this helps. Thanks!

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