Emails not sending-cart not capturing

  • Resolved laurlau

    (@laurpm)


    1 year, 6 months ago

    Hello,

    How can I make this plugin to capture the cart and send the emails?

    I’m running the latest WooCommerce and WP instance, on my dev machine.

    No issues in the WooCommerce Logs

    SMTP plugin configured

    The Test Email works.

    Blocksy Pro Theme.

    Also added to wp-config:

    define('DISABLE_WP_CRON', false);

    cartflows-cart-abandonment-tracking-js is present on the ckeckout page

    WP-Crontrol installed an ran the cron manually. Nothing happened.

    Thank you!

    • This topic was modified 1 year, 6 months ago by laurlau.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @laurpm,

    Please share your checkout page URL so that we can look into the issue.

    Looking forward to hearing from you.

    Thread Starter laurlau

    (@laurpm)

    Checkout | BunRomanesc.ro (pixelcat.ro)

    Plugin Support Aamir

    (@aamiribsf)

    Hello @laurpm,

    Thanks for sharing the URL.

    I have checked the checkout page and can see that the Ajax call to collect the data is working and the order data is captured correctly.

    I have abandoned an order and successfully received a recovery email.

    Here is the screen recording: https://d.pr/v/3CZpL5

    I hope this helps. Looking forward to hearing from you.

    Thread Starter laurlau

    (@laurpm)

    L.E. So on @icloud mail I receive the email. On @outlook, I don’t. I have read that they had some issues with their DNS..problem solved.

    Thank you!

    Hello sir,

    So I still haven’t received email from the dev website.

    Steps to reproduce:

    1. Create a new Client account
    2. Add products to Cart
    3. Go to Checkout
    4. Exit checkout (close browser or leave page)
    5. No Email received – tried @outlook.com / @icloud.com Client Accounts

    Am I doing something wrong?

    Thank you!

    • This reply was modified 1 year, 6 months ago by laurlau.
    Plugin Support Aamir

    (@aamiribsf)

    Hello @laurpm,

    Thanks for writing back.

    You mentioned that you are creating a new user. Can you please check the user role that you are assigning to that user and see the plugin settings to make sure that the user role is not excluded from tracking?

    Please see this screenshot: https://d.pr/i/3AOIoJ

    I tested it as a guest user without login and it works.

    Looking forward to hearing from you.

    Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @laurpm,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
    Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)
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