Emails not sending from User Registration plugin

  • Resolved oliver1967

    (@oliver1967)


    3 years, 4 months ago

    Hi Edward,

    thanks again for this awesome plugin. We had contact about a year ago (ie in the very early phase of your plugin) – debugging some early issues.

    So far, your plugin is working great. Just recently, I noticed that emails sent by the User Registration plugin from WPEverest are no longer sent. All other plugins I have installed send emails without issues, so I reached out to WPEverest support first. We had quite a back and forth, and after some testing WPEverest states “When we send a test email using the check & log Email plugin in text/plain content-type it is successfully sent but in text/html content-type it fails to send the email. We deactivate the mail integration 365 plugin then text/html also sent successfully.”

    As stated above, everything was working nicely for quite a while. And now it’s just User Registration not sending (HTML) emails via your plugin, so the issue must be within one of these two ??

    Could you perhaps have a look into this?

    Thanks,
    Oliver

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • @oliver1967 so I can’t check Everest User Registration as this is a paid for plugin from what I can tell. However, having downloaded the check & log mail plugin they mention, and run my own tests, I’ve found that for some reason the check & log mail plugin adds an empty carbon copy (CC) address when switching to HTML from plain text. This then gets added by my plugin to the API request to Microsoft Servers, and Microsoft then throws an error regarding the empty/blank CC address.

    I have therefore added some code to my plugin to check that any address (to, CC, BC, reply-to) is actually present if stated in the headers, and not just an empty text string. This allows the HTML email to be sent successfully by the check & log plugin.

    If other plugins, such as Everest, are doing a similar thing, this might explain why you were getting errors.

    I’ve now released this as a new version of my plugin (1.8.5) if you want to see if it resolves your issue.

    Ed

    • This reply was modified 3 years, 1 month ago by edwardcross.
    Thread Starter oliver1967

    (@oliver1967)

    @edwardcross
    Thanks a bunch for looking into this. Actually, as the error was effecting the registration of new users, I could not wait for this issue to be analyzed. Also, while you are right that User Registration is a paid-for plugin, I did not receive the support I was expecting to see (as mentioned: all other plugins send emails without any issue, it was only User Registration causing the problems). So, I solved the issue by kicking out that plugin and replacing it with Ultimate Member, which works flawlessly. But having this issue also addressed in the new revision of your plugin, can’t hurt ??

    Thanks again – and all the best for the New Year,
    Oliver

Viewing 2 replies - 1 through 2 (of 2 total)
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