Emails not sent

  • Hi,
    first of all, thank you for this plugin which worked fine when I installed it but recent tests has made me realize that even though emails says sent successfully, I never receive those (and they’re not in spam either).
    Any troubleshooting steps I should try? (btw my woocommerce order emails do get sent correctly)
    Thank you !!!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter funique

    (@funique)

    I’ve actually finally received one when I used the English (secondary language) side of my site, couls this be an incompatiblity with wpml? thank you!

    • This reply was modified 2 years, 4 months ago by funique.
    Plugin Author Pablo Pacheco

    (@karzin)

    Hi @funique ,

    I would suggest you to install a plugin like “Email Log” on your site so you can see the status of all the emails sent.

    If they are being sent, most probably they are going to SPAM, and sometimes they can’t even get to the SPAM inbox. In that case, you just need to improve the deliverability rate of your emails.

    In order to do that, you can try to use an SMTP plugin like WP Mail SMTP by WPForms, for example.

    If even after that you still have problems, you can try to configure DKIM or SPF records. You may need to contact your hosting provider to understand how the setup will work.

    Let me know if it helps.

Viewing 2 replies - 1 through 2 (of 2 total)
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