Emails not working

  • Hello–

    When I’m testing the plugin, the attendee’s email address doesn’t show up in the system, nor does it show up in the email summary sent to me. In the email summary (“New RSVP Submission”), all the other fields are filled out, but the email field is blank. The attendee doesn’t receive a confirmation email either.

    I’ve read that the attendee not receiving a confirmation email is probably a hosting issue. How should I try to resolve this with my host?

    Also, how should I resolve the first issue?

    Thank you!

    https://www.ads-software.com/plugins/rsvp/

Viewing 5 replies - 1 through 5 (of 5 total)

  • Can you manually add their email address? Just trying to figure out where you might be having problems.

    Thread Starter yokachen

    (@yokachen)

    Hi, what exactly do you mean can I manually add their email address?

    When I am testing as an attendee, there is an email field, but when I look at the reservation information as an admin, or export the CSV file, nothing appears in the email field.

    Hi,

    I mean can you add an email address by clicking on an attendee in the admin area and entering it.

    -Mike

    Thread Starter yokachen

    (@yokachen)

    Yes. When I manually add an email address to an attendee’s entry, it shows up when I export the attendee list.

    However, it doesn’t show up on the “RSVP Plugin” main page (the one with the different columns for different questions.

    Could you please email me a link to your site and a name that I can use for testing so I can check it out? [email protected].

Viewing 5 replies - 1 through 5 (of 5 total)
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