Emails notification “on hold” in woocommerce

  • Hello, I’ve already contacted Woocommerce support but they can’t do anything about the question I’m going to ask below:
    Currently, your system automatically goes through the order status “on hold”. This status is used by Woocommerce for orders paid by bank transfer. The problem is that all customers who have paid by card, paypal, twint or other direct payment methods receive this email and are confused about not having paid. So we have to reply to each customer that this is normal and that they have received a second order in progress email. This means we have to provide extra after-sales service for nothing, it confuses our customers, and on top of that it means 1 extra email, which isn’t very environmentally friendly.

    Is it possible to ensure that transactional “on hold” order status emails are only sent to customers who choose the BACS payment method? Or to find another solution if possible…

    Thanks in advance for your help and have a nice day.

    Damien

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  • Hi @designp, from our plugin perspective we won’t do anything because we want to allow as much flexibility as possible which means allowing all email for all status. Having said that, I saw some merchants that managed to have condition-based emails using some plugins.

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