Emails sent are not using the changes I made to the templates

  • Resolved Kathy

    (@thewildbonbon)


    8 months, 4 weeks ago

    I customized three of the templates in Woocommerce Email Customizer, but when I receive test email orders some of the changes are not showing up. My logo is a “?” and I added two additional blocks to the template that are missing. Hope you can help.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support alina98

    (@alina98)

    Hi @thewildbonbon ,

    Thanks for reaching out!

    May I know if you enable your templates, please?https://docs.yaycommerce.com/yaymail/the-settings-panel/enable-or-disable-templates

    Kind regards,

    Alina

    Thread Starter Kathy

    (@thewildbonbon)

    Alina,

    Yes I did enable them. When I did that the email that I would Get as a new order came as text only in a long string. Doesn’t look anything like the template. I also figured out that a test order was triggering YayMail to use the Order Complete template and NOT the New Order template that I customized.

    Thread Starter Kathy

    (@thewildbonbon)

    None of the images are showing up in the emails. Neither logo or social media icons.

    Plugin Support alina98

    (@alina98)

    Hi?@thewildbonbon?,

    Thanks for your feedback!

    Could you please send a screenshot of this issue?

    Kind regards,

    Alina

    Thread Starter Kathy

    (@thewildbonbon)

    Yes. Here are all the screenshots with explainations.

    This is what the new orders used to look like.

    This is what it is looking like now and I have to keep scrolling to see the entire order.

    Here is the top of the invoice when a customer gets it–NO LOGO

    And the bottom–No social icons

    Plugin Support Bruce

    (@ninjateamwp)

    Hi @thewildbonbon

    It looks like the template you edited and saved and seemingly want to test is “New Order”.

    But the second screenshot is showing one that looks like “Order Completed” template.

    Please be aware that the “New Order” template is sent to the Admin email, so when placing a live order, you need to check the website Admin emails set this way:

    https://ibb.co/G0Ph3DB

    If this clarification does not help, then you can reach our tech team for fixing the issue here:

    yaycommerce.com/support

    Regards,
    Bruce

    Thread Starter Kathy

    (@thewildbonbon)

    
<<Please be aware that the?“New Order”?template is sent to the Admin email, so when placing a live order, you need to check the website Admin emails>>

Thank you Bruce.  I did not know that.  I will reach out to support for help with images not showing.

Kathy
    Plugin Support mialewp

    (@mialewp)

    Hello Kathy,

    We would like to mark this topic as resolved since we have done it via email.

    If you have any other questions, please do not hesitate to contact us.

    Wish you a nice day ahead!

    Best regards,

    Mia

Viewing 8 replies - 1 through 8 (of 8 total)
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