Emails sent, but not received

  • Hello,

    Since today, emails that I send through Mailpoet seem to be effectively send (Mailpoet says so, and some new subscribers have been able to validate their subscription => they have received the confirmation email).

    But most of the emails are not received. Lots of now subscribers email me to complain about the non reception of the confirmation email.

    I tested myself with my own email adress, and I didn’t received the emails. (I have tested with subscription form, but also to send a classical newsletter, and with the automations. Same thing with all the emails send by Mailpoet…)

    This is the info system :

    name: Aude
    email: [email protected]
    PHP version: 8.0.30
    MailPoet Free version: 4.29.0
    MailPoet Premium version: 4.29.0
    MailPoet Premium/MSS key: 3e1dd56a7f44ab4a**
    WordPress version: 6.3.1
    Database version: 5.7.32-log
    Web server: Apache
    Server OS: Linux h2web215 4.9.0-0.bpo.12-amd64 #1 SMP Debian 4.9.210-1+deb9u1~deb8u1 (2020-06-09) x86_64
    WP info: WP_MEMORY_LIMIT: 640M - WP_MAX_MEMORY_LIMIT: 640M - WP_DEBUG: - WordPress language: fr_FR
    PHP info: PHP max_execution_time: 60 - PHP memory_limit: 640M - PHP upload_max_filesize: 300M - PHP post_max_size: 300M
    Multisite environment?: No
    Current Theme: Divi (version 4.21.0)
    Active Plugin names: akismet/akismet.php, complianz-gdpr/complianz-gpdr.php, contact-form-7/wp-contact-form-7.php, contextual-related-posts/contextual-related-posts.php, duplicate-post/duplicate-post.php, duplicator-pro/duplicator-pro.php, google-site-kit/google-site-kit.php, honeypot/wp-armour.php, hotjar/hotjar.php, instant-images/instant-images.php, jetpack/jetpack.php, mailpoet-premium/mailpoet-premium.php, mailpoet/mailpoet.php, pixelyoursite/facebook-pixel-master.php, really-simple-ssl/rlrsssl-really-simple-ssl.php, wordfence/wordfence.php, wordpress-importer/wordpress-importer.php, wordpress-seo/wp-seo.php, wp-super-cache/wp-cache.php
    Sending Method: MailPoet
    Sending Frequency: 25 emails every 5 minutes
    MailPoet sending info: Send all site's emails with: default WordPress sending method - Task Scheduler method: WordPress - Cron ping URL: https://ecrireetinspirer.com?mailpoet_router&endpoint=cron_daemon&action=ping - Default FROM address: [email protected] - Default Reply-To address: [email protected] - Bounce Email Address:
    Total number of subscribers: 804
    Plugin installed at: 2021-05-23 15:07:14
    Installed via WooCommerce onboarding wizard: false

    I don’t know what I can do, as sending step seems to not be the issue.

    Thanks for your help !

Viewing 3 replies - 1 through 3 (of 3 total)

  • Same exact problem. Shows the email was sent but the vast majority of people aren’t getting it. I sent myself about 3-4 “Preview” emails and never got them. Last night it was working fine. This is certainly a MailPoet issue.

    Plugin Author Bruna a11n

    (@bruberries)

    Hi @audebourdeau,

    I noticed you have a paid subscription with us, so you can also contact us through this form and get a faster response from the support team via email.

    I’m checking your logs and I see a mix of hard and soft bounces. Many email addresses from the laposte.net, for example, bounced back with the error message “smtp;550 5.7.1 Service refuse. Veuillez essayer plus tard. service refused, please try later.”.

    This could indicate temporary problems with Laposte.net.

    As you mentioned you’re experiencing deliverability issues, I would strongly recommend setting up a DMARC record for your domain by following these instructions: https://kb.mailpoet.com/article/295-spf-dkim-dmarc#setting-up-dmarc

    This should improve any deliverability issues not related to specific email servers.

    Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello @kvasko ,

    Kindly create another forum thread with the issue you’re experiencing.

    Also include the website name linked to your MailPoet account so we can investigate this further.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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