emails sometimes don’t arrive

  • Resolved Alain Lankers

    (@alain-lankers)


    4 years, 9 months ago

    I have setup WPForms and when I test it all work fine. But sometimes someone else send me an email with WPForms and then the email does’t arrive. So sometimes its delivered and sometimes not. What is causing this and how can I fix?

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  • Plugin Support Ethan Choi

    (@ethanchoi)

    Hi @alain-lankers,

    I’m sorry to hear that you’re having issues with email delivery. The issue is likely due to strict email spam prevention settings that is wrongly detecting the notification emails as spam.

    To resolve email delivery issue like this, you could configure a SMTP plugin on your site so emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

    I hope this helps ??

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