Embedded Form Issue

  • I have a Honeybook form I need to put on website page. It would be embedded from code. It doesn’t appear nor does it work. When I deactivate the Wordfence Security Plugin [FREE version] the form is able to be embedded. Can you advise how I can fix this issue? I really want to continue to use Wordfence as my security. Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wfphil

    (@wfphil)

    Hello,

    I looked at the help page on the Honeybook website below:

    How do I install the HoneyBook contact form on a WordPress website?

    If the Wordfence “Firewall Status” is “Enabled & Protecting” on the “Firewall” page and the firewall sees the JavaScript in the Honeybook code as being potentially malicious then the page with the code embedded in it should be blocked giving you the option to whitelist it. It doesn’t sound as though this is happening for you.

    Can I ask you these questions please:

    Where in WordPress are you adding the Honeybook code?
    You say it doesn’t appear – is this the Honeybook form on the front-end page that the form is supposed to appear on?
    You say it doesn’t work – can you elaborate please?

    Thank you.

    Unfortunately as I don’t live in the USA I was unable to sign up to their free trial to try and replicate the issue for you.

    Thread Starter larissaparks

    (@larissaparks)

    Have a theme through elegantthemes.com. With that use their “builder” to design the site. The honeybook code is added in a specific “code” module on the home page. So if you’re in wordpress you click on pages, click on home page, and it is within one of the added sections/modules that the code is entered.

    When the (free) version of wordfence security is activated, and add the code for the honeybook form on the page, the form does not show up on the live site (we receive an error that wordfence prevented it from working). However, once deactivate wordfence security, and do the same steps to add the code, then the honeybook form shows up just fine. Please advise, thanks.

    Plugin Support wfphil

    (@wfphil)

    Hello,

    Can you go to the “Firewall” page and switch the firewall to “Learning Mode”.

    Now try adding the code and see if the form appears on the front end of your website. If it works and the form does appear then try to use all of the functions on the form so that the firewall can whitelist any processes that the form carries out.

    Once that has been completed then remember to switch the firewall back to “Enabled & Protecting”.

    If this doesn’t work please send me the code for the form to phil [@] wordfence [dot] com

    Please also make sure that you include @larissaparks in the email so that I know that it is from you.

Viewing 3 replies - 1 through 3 (of 3 total)
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