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Resolved adityajejurkar
(@adityajejurkar)

2 months, 3 weeks ago

Hello Team,
The embedded PDF is properly shown on desktop but not on mobile. Below is the link & attached screenshot of the same. I want the PDF shown on mobile devices too like its showing now on desktop version.
Link: https://www.aeacgi.ca/solutions/unlock-the-power-of-clean-data/
Phone Screenshot: https://prnt.sc/yG0z9qpEyfT1
Thanks

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support Amin
(@amin7)

2 months, 3 weeks ago

Hi adityajejurkar

I hope you are fine.
It seems like you are using the documents widget to embed PDF, please use the Embed PDF widget, to embeds PDF. Here you can check details, https://embedpress.com/docs/embed-document/#4-toc-title

Thanks

Thread Starter adityajejurkar
(@adityajejurkar)

2 months, 3 weeks ago

Hi @amin7 ,

Thank you for the prompt response. I’ve used the Embedpress PDF widget only and not the document one. Still the issue on mobile. Here’s the screenshot for your reference.

Screenshot: https://prnt.sc/BPv8oSiwE2Zs

Thanks

Plugin Support Amin
(@amin7)

2 months, 3 weeks ago

Hi,

Its an unusual issue. We checked on our side, but, could not replicate the issue. You can check here, https://d.pr/v/uh3BfR
If you are using any caching plugin, please purge the caches. Also, you may run a plugin conflict test,
? You can check for Plugin conflicts by deactivating all the third-party plugins one by one except for Elementor and EmebedPress. Simply go to your WordPress Dashboard and navigate to wp-admin -> Plugins and then, deactivate other Plugins.

Besides, you can switch to a different theme like Astra, Flexia, Hello Elementor. And, check back as well.

This plugin has a troubleshooting mode, that does not affect normal visitors to your site. Here is the link: https://www.ads-software.com/plugins/health-check/

Using this plugin involves the same steps that I have already mentioned above. Also, here is the screencast: https://d.pr/v/JP5Ics?

If that does not work, you may reach us here,

Thanks

Thread Starter adityajejurkar
(@adityajejurkar)

2 months, 3 weeks ago

Hi @amin7

Thanks I’ve raised the ticket over the link which you shared.

Thanks

Thread Starter adityajejurkar
(@adityajejurkar)

2 months, 3 weeks ago

Hello Team,

Thank you for the prompt response it was some zoom issue on my end due to which it was not showing on mobile devices. Now its fixed.

Thanks once again.

Plugin Support Sadman Sakib Nadvi
(@sadmansakibnadvi)

2 months, 3 weeks ago

Hello @adityajejurkar ,

Greetings. Glad to hear that.

If you don’t mind me asking,?could you do me a favor, and spend 30-sec to review us following this link, this will help us to serve better.?Link to review?: https://www.ads-software.com/support/plugin/embedpress/reviews/#new-post

Please feel free to contact us anytime you need help, and we are always here to help.

Viewing 6 replies - 1 through 6 (of 6 total)

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